Project Management Business Systems

Sharon Anderson

Chesterfield, VA *****

**************@*****.*** - 804-***-****

Accomplished and highly effective professional specializing in mid-to-large scale project management and technical Implementation and Support. Experience in banking, securities, and insurance with expertise in relationship management, planning and coordinating, compliance review, and auditing. Motivated team player with outstanding interpersonal skills proficient at development rapport and credibility with people at any level in an organization. Innovative problem solver and creative thinker. Energetic client advocate with focus on excellent and achieving consistently superior results. Authorized to work in the US for any employer

WORK EXPERIENCE

Business Systems Consultant

Wells Fargo (Contract) - Glen Allen, VA - May 2016 to Present Responsible for providing support to project and program managers. Administers and maintains databases, reporting and compliance of program management activities. Creates presentations, spreadsheets and other documents as needed. Tracks projects and resources using standard project management and resource management tools and methodologies. Coordinate various project elements with both internal and external customers

* Lead project calls to ensure project business & IT resources communicated & worked effectively to meet project schedule

* Work with user groups to provide training, resolve questions, assess user needs and make necessary changes to the database(s)

* Assist project managers in day-to-day duties of projects

* Update the database(s) and supports the testing team

* Coordinate with Product Development team to determine business requirements and translate them to technical specifications.

* Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. Skills Used SharePoint, MS Outlook, MS Excel, MS Project, MS Visio, MS PowerPoint, Adobe Professional, Skype for business

Project Coordinator

Capital One - Richmond, VA - September 2015 to January 2016 Provided project support to the Network Data Delivery in IT recruiting efforts.

* Facilitated conference calls with hiring managers and recruiters, transcribed meeting minutes and action steps and distributed to the project team

* Provided ongoing SharePoint Site software support & maintenance

* Assisted project managers in day-to-day duties of projects

* Populated & maintained document libraries

Skills Used

SharePoint, Knowledge Link, MS Outlook, MS Excel, MS Project, MS Visio, MS PowerPoint, MS Live Meeting, Adobe Professional

IT Process Improvement Coordinator

Anthem, Inc. (Contractor) - Richmond, VA - February 2015 to September 2015 Responsible for providing support to project and program managers and directors. Administers and maintains databases, reporting and compliance of program management activities. Creates presentations, spreadsheets and other documents as needed. Tracks projects and resources using standard project management and resource management tools and methodologies. Maintains schedule, prepares, coordinates, reviews, revises and distributes reports. Coordinates procurement process and monthly budget forecasting and accruals. Coordinated various project elements with both internal and external customers

* Lead project calls to ensure project business & IT resources communicated & worked effectively to meet Scope, Schedule, and Budget requirements.

* Served as site administrator for program SharePoint, adding new sub-sites, users & groups, & altered existing content, based on changing business needs

* Managed routine updates for project level Project Tracker tool, using Project Server

* Built & maintained logs for tracking updates related to CR, Issues, & Risks, using Excel

* Ensured team properly submitted and updated issues/risks (process and templates) ongoing basis, ensure new issues/risks are captured, noted, assigned and resolution of issues/risks are documented

* Assist with resource requirements and allocations tracking. Help monitor resource variances (planned vs actual hours). .

* Transcribed meeting minutes and action steps and distribute to the project team & stakeholders Skills Used

SharePoint, Knowledge Link, MS Outlook, MS Excel, MS Project, MS Visio, MS PowerPoint, APM\Plainview, Adobe Professional, MS Live Meeting

Inplementation Project Coordinator

Anthem, Inc (Contractor) - Norfolk, VA - March 2014 to February 2015 Provided administrative and project support to the Implementation Management Office Team.

* Managed a portfolio of projects and activities from initiation to close-out

* Built & maintained logs for tracking updates related to CR, Issues, & Risks, using Excel Served as site administrator for program SharePoint, adding new sub-sites, users & groups, & altered existing content, based on changing business needs

* Transcribed meeting minutes and action steps and distributed to the project team

* Created and maintained spreadsheets, profiles and up to dated tracking and issues open issues logs viewed daily for and by senior management

* Assisted project managers in day-to-day duties of projects

* Collected and distributed project information and updates to project managers and stakeholders

* Lead weekly internal and external meetings on progress

* Documented & maintained project contact list, using Excel

* Facilitated weekly review of all submitted & pending CRs with customers

* Ensured effective quality control processes are in place to monitor deliverables produced Skills Used

SharePoint, Knowledge Link, MS Outlook, MS Excel, MS Project, MS Visio, MS PowerPoint, MS Live Meeting, Adobe Professional,

Process Coordinator

Capital One Financial Corporation - Richmond, VA - January 2011 to March 2014 Effectively managed the intake of projects into the marketing strategic delivery team; acquired acknowledgement within 24 hours; ensured artifacts were received, stored, and assessed

* Successfully managed and scheduled all meetings three months in advance; ensured project team and internal customers had exact requirements met with zero discrepancies.

* Maintained visual management - board tracked projects from initiation to close

* Created workflows for audit purposes

* Provided ongoing SharePoint Site software support & maintenance

* Analyzed resource performance

* Populated & maintained document libraries

* Maintained supporting documentation for multiple departments

* Populated and maintained project Calendars to endure coverage for all team work

* Worked closely with IT and Business partners to execute and update strategic roadmap

* Coordinated process communication between customer, process owners and stakeholders

* Scheduled and managed meetings through all phases of the project for the Retail Investment Governance Process.

* Worked closely with Architecture/Technical teams and Systems Analysts to assess impact of issues and provide alternative solutions/recovery plans to ensure goals are achieved

* Conducted comprehensive resource maintenance for effective project completion

* Collected and distributed project information and updates to project managers and stakeholders Skills Used

SharePoint, Clarity, Knowledge Link, MS Outlook, MS Excel, MS Project, MS Visio, MS PowerPoint, MS Live Meeting, Adobe Professional,

Documentation Specialist/Tech Writer

Bank of America - Richmond, VA - 2009 to 2010

Partnered and provided support/guidance/ coordination to process performers and IT Project teams in a Command Center environment.

* Assisted in developing, organizing and delivering training for command center operations and domain operations staff

* Facilitated internal review process and ensured the accuracy and completeness of technical documentation

* Improved the quality and coverage of existing documentation by utilizing appropriate documentation techniques, formats, styles and tools

Skills Used

Knowledge Link, MS Outlook, MS Excel, MS Visio, MS PowerPoint Project Manager

Wells Fargo Advisors - Glen Allen, VA - 2007 to 2009 Effectively developed and managed project plans, timelines, budgets and files; worked with Compliance and operational departments for financial advisors licensing, product needs, technology network setup, maintenance, expenses, and deliverables.

Successfully completed 31 complex projects within 15 months, including establishment of office space for new brokers, relocation and consolidation of office space during mergers of firms

* Scheduled and facilitated conference calls with branch managers, financial advisors, corporate real estate, Information Technology, telecom and Business partners for technology training, and various products areas; provided subject matter expertise and coordinated timetables and data

* Accurately processed client mailings; informed clients of changes in financial advisors and branch offices

* Collaborated with branch managers and branch personnel; ensured time lines were met and project details were implemented

* Created and maintained spreadsheets, profiles and open issues logs informing senior management of project status

* Analyzed time critical and complex issues providing timely, customized, creative solutions ensuring minimal downtime

* Created and maintained spreadsheets, profiles and open issues logs to keep senior management apprised of project status

Skills Used

AS400, MS Outlook, MS Excel, Lotus Notes

Commercial Underwriter

All Risks, Ltd - Richmond, VA - 2000 to 2006

Analyzed risk in insurance proposals, determined policy terms and calculated premiums based, inspection reports, claims history and any other pertinent information to determine the degree of financial risk, underwriting and appropriate market.

* Approved pricing and bound insurance within underwriting authority, referred business to senior underwriting staff, company underwriter and or brokers beyond my authority

* Provided complete policy issuance instructions to support staff, detailing all coverage terms and conditions

* Trained incoming employees on all aspects of the job

* Determined pricing and bound insurance within underwriting authority, referred business to senior underwriting staff, company underwriter or brokers beyond my authority

* Corresponded orally, by email, or in person with retail customers and underwriter to obtain further information, prepared quotes, presented proposals, introduced products and serviced existing accounts

* Filed proof of insurance with the Department of Motor vehicles and Interstate Commerce Commission on behalf of the insured in accordance to their respective requirements Skills Used

MS Outlook, AS400

EDUCATION

Project Management Curriculum

Project Management Institute

2014 to 2015

Social Science Studies

Norfolk State University - Norfolk, VA

1991 to 1993

SKILLS

Knowledge Link, APM\PlanView, Lync, WebEx, Word, Excel, PowerPoint, Visio, Outlook, Project, Adobe Professional, Lotus Notes, Clarity, SharePoint (10+ years) ADDITIONAL INFORMATION

Training

Business Process Management, 2013

Agile Project Management, 2013

Project Administrator Curriculum, 2014

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