Technical Support and Billing Client Service

Cortney Schafer

Neenah, WI *****

***************@*****.***

+1-920-***-****

I was a Crew Leader at a previous job and assisted with supervisor duties when supervisor was not in. I would say that was what interests me most. I was able to help assist others with their jobs. I worked with numbers and many different customers. I worked customer service (technical support and billing) and more production and machine operator as well.

Authorized to work in the US for any employer

Work Experience

Production Operator

Outlook Group - Neenah, WI

November 2017 to Present

Started as an operator assistant which I assisted operator with start ups and changeovers. Assist utility when needed. Train new employees on their production line. Keep up with packaging the production line and rework being produced. I am now a machine operator. Client Service Representative

Pitney Bowes Inc. - Neenah, WI

December 2015 to October 2017

I worked through a temp. agency in technical support then was hired on directly through Pitney Bowes in client service. I worked as a billing agent on the phone then went to a client service chat agent.

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Set up client appointments

• Handled online orders and credit card transactions Associate

Gordmans - Appleton, WI

2015 to 2015

Worked with cash register and helped place product back to racks Production Crew Leader

Nu-pak - Boscobel, WI

2011 to 2015

I assisted with the start up of production and Change overs. I was assigned a monthly audit that was needed to be complete on production rooms. I ran employees through all breaks to keep production running and at the end of the shifts completed all paperwork to close out orders. Assisted with production of schedule when needed.

Education

Basic

Boscobel High School

Skills

• Work well with people, work well with numbers, work well on computers, leadership skills, supervisor skills, and work well under pressure (6 years)

• Client Service (2 years)

• Machine Operator

• Manufacturing

• fast learner

• Assembly

• Microsoft Word

• Inspection

• Excel

• training

• Microsoft Excel

• Manufacturing

• Leadership

• Assembly

• Customer service

• Cash handling

• Training & development

• Cash register

• Technical support

Contact this candidate