Stephanie Hill

Office Specialist * Gresham, OR

Authorized to work in the US for any employer.

Work Experience

Collector 1

Lithia & Driveway - Tigard, OR September 2023 to Present

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts.

• Process, follow up, and resolve inbound collection and customer service telephone inquiries.

• Review accounts for action such as extensions, deferments, and due date changes within authorized limits

• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes.

Substitute Assistant

CTA NWESD MULTNOMAH - Portland, OR March 2023 to Present

Assist teacher in working with students to complete assignments.

Assist teacher in grading and recording students' assignments.

Take and maintain data as needed and required by licensed teacher.

Assist students with restroom needs as advised.

Maintain students' safety and monitor appropriate behavior at recess, in class and during bus loading and unloading.

Notes discipline issues and completes accurate paperwork for reporting.

Maintain regular and consistent attendance and punctuality.

Work collaboratively and communicate effectively with staff and customers at all.

Perform other duties and responsibilities as assigned.

Office Assistant

Focus Associates - Clackamas, OR

May 2023 to September 2023

Answer phones

Schedule Appointments

Billing for patients

Bookkeeping for daily operations

Referrals to other eye doctors

Quick Books General office duties

jyver

Jyve - Portland, OR

March 2016 to March 2023

General Merchandiser

SourceSafe - Portland, OR

• Priced merchandise, stocked shelves and took inventory of supplies.

• Arranged consistent shelves, bins and rack locations by following established planograms.

• Assembled promotional displays, including quarter and full-size point of purchase displays.

• Merchandised new stock to appeal to customers, grab attention and drive sales, Rotated manufacturer products as needed.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays• Described use and operation of merchandise to customers in 10-minute presentation.

Lancôme Rep

Macy's/ Sephora - Oregon

October 2021 to December 2022

Lancôme Representative 10/2021 to current

Macy’s- Oregon

Provide a high level of customer service based on customer preference and provide expert advice to each customer. Provide outstanding service - whether that be in person, virtually or on the phone.

Participate in pre-selling and sales driving events.

Remain up to date with all training through Beauty Playground. Attend Vendor training and virtual training as assigned.

Self-motivated to stay current on brand related product knowledge and beauty trends.

Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).

Upkeep a clean, safe and inviting environment in alignment with our company provided standards & guidelines.

Office Clerk

USBank/Securitas - Gresham, OR

July 2021 to October 2021

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities such as equipment or property damage, theft,

Office Receptionist

Toyota/Securitas - Gresham, OR

March 2020 to July 2021

• Checked in all employees and documented daily staff in office.

• Packaged, processed & sent out dealer mail.

• Completed reports for managers.

• Checked mail, Received UPS & FEDEX packages & put them in staff mail area.

• Performed general office duties, including answering phone & taking messages for staff.

Office Clerk

Clackamas County Elections Office - Oregon City, OR

January 2015 to August 2015

• Pulled obituaries out of newspapers to update voter registration.

• Interacted with customers and businesses professionally by phone, email, or in-person to provide information and direct to desired staff members.

• Opened and properly distributed incoming mail to promote quicker response to voter and business inquiries by 50%

• Ensured business records were accurate by consistently updating voter information and election page.

• Organized, stored and retrieved files to enhance daily operations and support business needs• Supported various administrative duties by proofreading, transcribing and invoicing.

Office Assistant

Clackamas Social & Veteran Services - Oregon City, OR September 2013 to April 2014

Clackamas Social & Veteran Services - Oregon City, OR

• Closed out clients who have turned 18 and made new files for case workers.

• Helped people who came in for PG &E Assistance appointments.

• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.

• Received and routed business correspondence to correct departments and staff members.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff.

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team.

members

Education

Office Specialist 1 in General/Medical Office

Maric college - Modesto, CA

March 2000 to January 2001

High school diploma

Manteca High School - Manteca, CA

September 1989 to June 1993

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