Resume

Program Analyst

Location:

Burlingame, CA, 94010

Posted:

January 09, 2024

Contact this candidate

Resume:

**/**** - **/**** ********** Vehicle Ops Specialist II

ICONMA Workforce Solutions for Cruise LLC, San Francisco, CA

• Navigated public roads to reported obstacles to safe driving (i.e. EMR, road closures, construction zones & reduced visibility).

• Monitored driverless cars and provided emergency field support (deliveries, passenger rides, & VIP demos).

• Deployed driverless cars to city streets for testing and ride hail.

• Conducted QA safety checks and software updates.

• Submitted tickets to report & resolve technical or behavioral issues. 09/2021 - 09/2022 Product Manager (Form I-9)

Sterling Infosystems Inc., San Bruno, CA

• Partnered with UX/UI Engineers, Marketing, and Client Success to build custom HR solution.

• Developed product road map, defined scope and requirements.

• Reviewed and edited pre-release marketing material.

• Hosted live demos and webinars for clients and sales partners.

• Designed user guides, workflows, and external resources to support Sales and Client Success teams.

• Liaised with third-party vendors to identify new business.

• Provided issue support to more than 100 businesses. 02/2021 - 09/2021 Lead Analyst (Form I-9 Compliance) Fragomen, Santa Clara, CA

I-9 Team Lead (Document Specialist) Fragomen - San Jose, CA February 2021 to September 2021 • Served as main POC and account manager for 10+ key clients. • Provided phone and email support for employment eligibility verification. • Prepared business reviews and reports for client program compliance. • Helped software engineers test and troubleshoot product.

01/2017 - 09/2021 Program Analyst (Form I-9 Compliance) Fragomen Del Rey Bernsen Loewy, Santa Clara, CA

• Served as main POC and account manager for 10+ key clients.

• Provided phone and email support for employment eligibility verification.

• Prepared business reviews and reports for client program compliance.

• Helped software engineers test and troubleshoot product.

• Used HR compliance software to audit and correct records.

• Tracked issues ticket mgmt database (479 resolutions in Jan 2021).

• Improved product via user behavior analysis and data reporting.

• Reviewed and audited 4,583 of 4,583 (100%) government forms on time for Q4 2020.

• Pitched product updates that reduced user error by more than 90%. 05/2016 - 01/2017 Client Services Representative

National Veterinary Associates, El Segundo, CA

Led remote team of inbound CSRs for major national pet brand. Scheduled daycare, grooming, boarding for PetSuites of America across three CHARLES CHISOM

2001 TROUSDALE DR APT 202, BURLINGAME, CA 94010

Phone: 650-***-****

Email: ad1i6d@r.postjobfree.com

Employment History

states.

Confirmed pricing, payment details and vaccination records. Designed 15 page visual training guide on Kennel Connections. 03/2015 - 10/2015 Leasing Coordinator

Crescent Heights, San Francisco, CA

• Managed property tours, orientations, and resident move-ins for 754-unit high rise.

• Inspected vacant and vacant-ready units for repairs and move-in readiness.

• Partnered with SF MOHCD to qualify renters, review bank statements, and renew leases.

• Used tech to demo property amenities for new residents. Tech: Google Suite, Property Solutions, Yardi, Mac iOS 05/2012 - 07/2012 Business Analyst Intern

Oracle, Redwood City, CA

Oracle - Redwood Shores, CA May 2012 to July 2012 • Learned suite of Oracle products (CRM and HCM cloud). • Compiled business analysis quotes for chemical, automotive and communications industries.

06/2007 - 07/2007 Cancer Biology Research Intern / Lab Tech Stanford University, Stanford, CA

Cancer Biology Research Intern / Lab Tech Stanford University - Stanford, CA June 2007 to July 2007 • Conducted neuroscience research alongside PhD fellow. • Created and presented original content for Summer Research Symposium - ("Gene expression and neuron fate specification in the cerebral cortex"). http://www.stanford.edu/group/skmlab.

Geology

Bachelor's Degree

Occidental College, Los Angeles, CA

Japanese Studies

Associate's Degree

Foothill College, Los Altos Hills, CA

Business Administration

1 Year at College or a Technical or Vocational School Carnegie Mellon University - Tepper School of Business, Pittsburgh, PA No degree provided

Carnegie Mellon University - Tepper School of Business, CA Education History

Occupational Licenses, Certificates and Training

Detailed References

Angela Beattie, Operations Manager