Summary

Skills

Experience

Sheri Macia

Riverview, FL 33578

813-***-****

ad1i60@r.postjobfree.com

I take-charge in professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management. Recognized for exemplary customer service and team collaboration. Flexible hard worker ready to learn and contribute to a team or individual success.

CRM and office management software

Data entry

Accounts payable and receivable

Report writing

File and data retrieval systems

Scheduling and calendar management

Working collaboratively

Data management

Team management

Critical thinking

Active listening

Customer service

Time management

Clerical

Flexible

Morstan General Agency April 2006 to August 2017

Policy Issuance Supervisor

Brandon, FL

My duties at Morstan started as an Administrative Asst. which soon after starting I moved into the position as an Underwriting Asst. I assisted the underwriter with any policy paperwork, phone calls, file management and faxing. Then, I moved to the policy issuance dept. where I Issued commercial general liability and garage policies. At my time in the policy issuance dept. I was promoted to Supervisor of the dept. within a year, where I supervised the policy issuance production team and trained any personnel in the dept. on policy issuance of commercial policies. Within a year of being with the company they needed to establish a paperless program where I worked with the software engineers to create an insurance format within that paperless program and assisted in implementing all forms within the program for underwriters and asst's use. I also trained all dept's on how to use the paperless program to implement forms and procedures for use in policy issuance, underwriting, cancellations, claims etc. Toward the end of my time with Morstan I started working from home issuing policies for the New York office and still carried on my position as Supervisor of Policy Issuance for one of the Florida offices as well. Always to offer support for any systems or forms training within the paperless program and with company personnel. I worked remotely from home, full time from 2007-2017 performing all the same duties I did in the office. Citibank August 2004 to August 2005

Customer Support Representative

Tampa, FL

I worked as a Customer Support Rep. assisting customers who called in with any account issues or adjustments needed including but not limited to, fees, changes to their account, or assisting them with anything associated with their credit cards i.e. Credit protection, Balance Transfers, and any current promotions. I handled a multi lined phone and enjoyed assisting customers while working hard for the corporation.

Brandon FORD April 2003 to April 2004

Switchboard Operator

Education and Training

Brandon, FL

My job consisted of handling a 100 plus line switchboard, signing tags out to sales associates, processing deal numbers, researching customers and sales associates files, researching past customers for reference for sales, calculating time cards for switchboard operators for the HR dept., handling write-ups for service and complaints with service/sales, signed out gas cards/lot cards, and greeted and directed customers to appropriate sales personnel that entered the dealership. I helped in other departments also when necessary. Herman Miller Workplace Resource January 2002 to January 2003 Administrative Assistant

Tampa, FL

My job consisted of greeting customers, setting appointments for sales associates and business personnel. Handling management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Processing invoices and faxing and filing documents.

Adult Education March 1998

GED

Tampa, FL

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