DWAIN BLANCHARD

*** ****** ***** **. *******, TX 512-***-**** ad1i2j@r.postjobfree.com

OBJECTIVE

To leverage my extensive expertise in IT systems and network administration, combined with a strong commitment to innovation and problem-solving, to contribute to a dynamic organization's success. I aim to provide strategic leadership, optimize technology infrastructure, enhance security measures, and ensure seamless IT operations, all while fostering a culture of continuous improvement and staying at the forefront of emerging technologies. Ultimately, my goal is to drive efficiency, reliability, and growth within the IT department, enabling the organization to achieve its goals and maintain a competitive edge in the digital landscape.

SKILLS

• Systems and Network Administration

• Server Administration and Repair

• System Security, Backup, and Recovery

• Mixed-Platform Environments (Windows XP, 7, 10, 11)

• Technical Infrastructure (LAN/WAN/VPN/NOC)

• Workstation Installation/Configuration

• Active Directory/GPO

• Office 365 Administration

• SolarWinds Administration

EMPLOYMENT HISTORY

CBX Connect 2/2/2021 Austin, Texas/Chicago, Illinois

IT Helpdesk Manager

• Installed and configured Cisco gear for student housing apartments across the United States.

• Conducted comprehensive testing of all installed equipment.

• Managed VMware servers and network monitoring using Auvik Network Monitoring, along with a Remote Management Windows box.

• Provided ongoing support for network and TV services in student housing buildings.

• Collaborated with Dev Managers to plan for future projects.

Goodwill Industries of Central Texas 5/1/2006 — 1/18/2021

Austin, Texas

Manager, Information Technology

• Implemented performance tuning to maximize system functionality and availability.

• Led enterprise-wide hardware/software installations and major server upgrade/expansion projects.

• Improved network access protection, terminal services, and network performance.

• Integrated new technologies into existing data-center environments.

• Resolved issues through best practices in system log analysis, backups, security, user account/permissions management, and systems/software auditing.

• Fostered a collaborative team environment with high retention rates.

Network/Sys Administrator at Goodwill Industries of Central Texas

• Deployed Microsoft System Center Configuration Manager (SCCM) 2007 in various environments.

• Created SCCM packages and task sequence advertisements.

• Managed Windows Server 2003, 2008 R2, and 2012 R2 installations, deployments, and troubleshooting.

• Monitored the ticketing system for new tickets, updated existing tickets, and maintained hardware inventory control.

• Proactively monitored system health using tools like SolarWinds.

• Conducted hardware and software troubleshooting and repairs.

• Assisted in building and managing complex lab environments, including servers and network elements.

• Conducted network troubleshooting in complex environments, VLAN configurations, and port trunking.

• Administered multiple disjoint Active Directory Forests, Domains, DHCP, DNS, and various other infrastructure services.

• Managed updates, patching, and software installations through group policies (GPO).

RCS Information Technology IT Consultant 1/1/2005 — 4/1/2006

Austin, Texas

• Managed IT requirements for small and medium business clients.

• Set up networks, including firewall router setup and wireless integration.

• Configured Windows Active Directory domains on server and client sides.

• Diagnosed and resolved various network problems, email issues, software, and hardware issues.

• Installed and repaired operating systems, including Windows and Linux.

• Provided software support and maintenance, including virus and malware removal.

• Installed and troubleshooted custom software packages for industry-specific needs.

• Diagnosed and repaired hardware issues and built custom systems and servers.

Computer Geeks Technician 8/1/2003 — 1/1/2005

Austin, Texas

• Performed on-site and in-shop computer repairs, including hardware upgrades, software installation and repair, virus remediation, spyware removal, and maintenance.

• Managed shop operations and customer interactions when the owner was away.

Dell Computers Technician 1/1/1999 — 6/1/2003

Austin, Texas

Senior EMR Technician

• Provided second-level hardware support for EMR Techs, installing software and hardware in laptops and desktops.

• Repaired component failures during extensive tests and delegated tasks to subordinates.

• Implemented process improvements to streamline production.

EMR Technician 1/2000 - 6/2000

• Oversaw techs who repaired desktop and notebook computers.

• Conducted quality control and trained coworkers in electromechanical repair specific to Dell products.

Test Technician 10/1999 - 2/2000

• Performed tests on desktop and notebook computers to identify parts requiring repair or replacement.

• Conducted quality assurance and quality control on desktops and notebooks.

Education:

• Aledo High School: 1994-1998 (GED Obtained)

• ACC: Some college courses taken 1998-1999

• Microsoft Exchange 2010 Boot Camp

• MCSE Boot Camp

• VMware 4.1 Boot Camp

• CCNA Boot Camp

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