Customer Service Warehouse Supervisor
Resume:
Christopher E. Cepeda
Elizabeth, NJ *****
****************@*****.***
SKILL HIGHLIGHTS
●Active listening skills
●Adaptive team player
●Communication Skills
●Computer proficiency
●Customer service expert
●Critical Thinking Skills
●Email Communication
●Energetic work attitude
●Entering information into SAP
●Leadership
●Multi-task
●Social Skills
WORK EXPERIENCE
WAREHOUSE SUPERVISOR - 08/2017 to Current
The Judge Organization Elizabeth, New Jersey
●Achieve high levels of customer satisfaction through excellence in receiving and dispatching and assuring quality of goods
●Communicate job expectations and coach employees
●Determine staffing levels and assign workload
●Ensure shipments’ and inventory transactions accuracy
●Identify areas of improvement and establish innovative or adjust existing work procedures and practices
●Maintain items record, document necessary information and utilize reports to project warehouse status
●Measure and report the effectiveness of warehousing activities and employee’s performance
●Organize and maintain inventory and storage area
●Office paperwork
●Scan inbounds
●Scan outbounds
Amazon Avenel, New Jersey
●Scanned boxes
●Staged boxes
●Time Management
●Unloaded trucks
UNLOADER - 01/2016 to 03/2017
FedEx Woodbridge, New Jersey
●Reload trucks
●Unload trucks
CREW MEMBER - 04/2015 to 01/2016
Dunkin Donuts Elizabeth, New Jersey
●Adhere to Brand standards and systems, delivering quality food and beverage to each guest
●Adhere to schedule and arrive ready to work on time
●Comply with all restaurant, Brand, and franchisee policies
●Effectively execute restaurant standards and marketing initiatives
●Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security
●Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed
●Managed the register
●Prepare all products following appropriate recipes and procedures
●Take Orders
●Welcomed and communicated with customers
CERTIFICATION
OSHA Certified
EDUCATION
High School Diploma – 2017
Elizabeth High School John E. Dwyer Technology Academy
LANGUAGES
●English
●Spanish
REFERENCES
Available Upon Request
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