CURRICULUM VITAE

Umesh Khattar

B- ****/**

Mangal Bazar Road

Jahangir Puri

New Delhi – 110033

Mob – 701*******

Mail Id – ad1i23@r.postjobfree.com

PROFESSIONAL SUMMARY

A customer service professional with over 1.5 years of experience in customer handling, resolving complaints, and handling operations in the logistics sectors. Skilled incommunication, management, and MSOffice. Seeking to leverage my skills and experience to provideexcellent customer service and support to your organization.

As a data entry operator and Ms Excel file

ACADEMIC QUALIFICATION

Undergraduate in a 3rd Year

12th Arts CBSE 2021

10th CBSE 2019

WORK EXPERIENCE

Agarwal Packers and Movers Limited Customer Service Executive June 2022 – Present

Escalation Team – From June to November worked in this team.

Coordinate with 50+ pan India branches for timely dispatch and delivery of 1000+ orders per month.

Escalate complex issues to the appropriate teams and follow up until resolution.

Handle customer queries, complaints, and feedback through chat and email channels.

Track, route, and redirect problems to correct resources using CRM software

Video Survey – From November to April 2023

Do a Video, See the articles on a video call and provide a quotation and do a sales

Chat Team - Since April 2022 working in this team after clearing the IJP.

To slove the query of client on the chat, do a sale on the chat, maintain the data.

OSR Company

Fill a form of openining an account and maintin the excel file and data.

Skills

MS Office skills: Proficient in MS Word, Excel, PowerPoint, and Gmail.

Management skills: Ability to manage multiple tasks, prioritize workloads, meetdeadlines

Maintain the relationship between with client and company.

Communication skills: Excellent written communication skills in Hindi and English.

Strenghts

Enthusiastic: Eager to learn new skills and take on new challenges

Self-confident: Able to express opinions and ideas confidently and respectfully

PERSONAL INFORMATION

Date of Birth : 14 Januray 2003

Marital Status : Unmarried

Gender : Male

Father’s Name : Ramesh Khattar

Language Known : Hindi, English

Hobby : Listening music and reads a books

DECLARATION

I hereby declare that the details are true to the best of my knowledge and belief.

Date Umesh Khattar

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