Customer Service Data Entry

PAUL C. HILL

Chicago, IL ***** 773-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Accomplished Customer Service Professional with 13 plus years of exceptional administration, customer service, management and sales in Retail, Banking and Property Management. Developed interpersonal skills and acquired on-hand experience in high paced, demanding environment. Through training and personal development, I have also ascertained a true commitment to customer service with a reputation of being ethical, trustworthy, and having discretion. My experience and work ethic has also been noted as detailed oriented, ability to multi-task and characteristics such as poise and confident relative to customer service by phone and in person. Skilled at building high performing teams and excellent with training & development of personnel.

TECHNICAL SKILLS

• Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)

• Salesforce CRM

• Yardi

• Excellent Time Management Skills

• Effective Problem Solver

• Adherence to High Customer Service Standards

• Effective Workflow Management

• Customer-Focused

WORK HISTORY

Ajilon – Chicago, IL 02/2021 to Present

Administrative & Data Entry Specialist (Contract)

• Processing 40-100 applications for financial assistance each day (improving efficiency & accuracy each month)

• Working with applicants to compile all the necessary documents to complete the application process (both in digital form and, in some cases, physical files / paperwork)

• Identifying missing documentation (SS Card, Billing Info, Pay Stubs, etc.) and working towards application approval

Orkin – Eden Prairie, MN 07/2017 to 01/2021

Pest Control Technician

• Drive truck equipped with power spraying equipment and recorded work activities performed.

• Inspected premises to identify infestation source, damage to property, wall, basements, and roofs.

• Recommend treatment and prevention methods for pest problems to clients.

• Treatment or extermination processes to eliminate or control rodents, insects, and wildlife.

• Measure area dimensions requiring treatment, calculated fumigant requirements, estimate cost of service.

• Clean work site after completion of job.

North Community Bank (Byline Bank) – Chicago, IL 09/2014 to 07/2017

Vendor Management

• Review third party contracts for completeness noting signature authorizations, liability clauses, and expiration dates.

• Proactively communicate issues to appropriate internal supervisors and coordinate solutions.

• Track vendor documentation; maintain various files of historical data for each vendor.

• Verify contract checklist is complete and meets requirements.

• Handle other duties as assigned.

Metro Self-Storage – Chicago, IL 01/2011 to 08/2014

Storage Assistant

• Administrative and Sales Open/Closed multi functioning facilities.

• Sales of Storage space and merchandise Performed administrative and secretarial functions in several capacities Maintained and updated discreet and confidential files.

• Solved unresolved customer issues.

• Promptly responded to inquiries and requests from prospective customers.

• Maintained accurate records of past due customer account activity.

• Maintained up-to-date knowledge of product and service changes.

Wells Fargo Bank – Brooklyn Park, MN

Vault Teller

• Executed customer transactions, including deposits, withdrawals, money orders and checks.

• Rapidly and efficiently prepared customer and ATM cash and change orders.

• Opened accounts with a cross sale ratio of [3] products opened.

• Executed wire transfers, stop payments and account transfers.

• Maintained friendly and professional customer interactions.

03/2009 to 01/2011

Holloway Rentals LLC – Brooklyn Park, MN

11/2006 to 02/2009

Property Manager

• Managed a community of nearly [920] apartment homes.

• Maintained original leases and renewals for the management office.

• Maintained current contract files as prescribed by company contract policies and procedures.

• Verified income, assets and expenses and completed file tracking sheet for each applicant.

• Completed annual rent calculations using housing database software.

• Coordinated with janitorial and engineering staff on maintenance and upkeep.

• Maximized rental income while minimizing expenses through effective planning and control.

EDUCATION

University of Illinois – Chicago, IL 2009

Bachelors of Science: Business Management

• Coursework in Operations Management

• Coursework in Business Administration, Finance and Marketing

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