Customer Service Management Experience
Resume:
Objective
I am looking for long-term employment and exhibit a dedicated, strong, and energetic work ethic. I have over six years of management experience, as well as fifteen years of excellent customer service experience in the fields of retail sales and restaurant services. I have experience in operations management, staffing, cost control, and monthly profit and loss statements. I have exceptional organization and developmental skills and eagerly welcome new challenges.
Experience
Pro Pool (Hobart, Indiana) April 2018-July 2019
Pool Technician/Installer
●Oversaw the maintenance and quality control of supplies and machinery
●Responsible for total installation and/or renovation completion of every project
Willie William’s Drywall (Lafayette, Indiana) August 2015-March 2018
Remodeler
●Assisted in the completion of home remodeling projects ranging from installing fixtures, cabinets, construction, drywall, painting, etc.
●Earned reputation as a trusted remodeler
Longhorn Steakhouse (Portage, Indiana) June 2012-July 2015
Head bartender
●Coordinated employee’s schedules & responsibilities in the bar
●Prepared drinks and tested new recipes, while ensuring that beverages are stored properly, enforcing safety regulations, and maintaining supplies
Associate Training Manager
●Created training regimen for new sales associates and properly trained them
Leader of “The Green Team”
●Ensured employees’ accountability for energy consumption which drove company cost savings as well as environmental protection
Thayer’s Painting (Lafayette, Indiana) March 2011-June 2012
Seasonal Painter
●Provided each customer great service
●Exceptional ability to envision and coordinate colors as well as in-depth paint/surface matching in regards to surfaces
●Built and maintained scaffolding and other structures and supplies
Logan’s Roadhouse (Lafayette, Indiana) Oct 2008-March 2011
Bartender & Server
●Quickly promoted to fully trained bartender in one month
●Prepared drinks and tested new recipes, while ensuring that beverages are stored properly, enforcing safety regulations, and maintaining supplies
Michigan Town MaraMart (Michigan Town, Indiana) Nov 2007-Oct 2008
General Manager
●Ensured scheduling, staffing, employee training,
●Provided accurate records of daily and weekly profit and loss statements, inventory, marketing, and price adjustments
Papa John’s Pizza (Crawfordsville, Indiana) June 2005-Oct 2007
General Manager
●Ensured proper scheduling, staffing, employee hiring & training, accurate records of daily and weekly profit and loss statements, inventory, marketing
●Increased store revenue >50% in less than 1 year
●Provided continuous customer satisfaction, generating numerous regular, repeat customers
Education
Ancillary College (Business Management), Donaldson, IN
First Assembly Christian Academy (High School), Lafayette, IN
References
Lindsey Porter (Supervisor), Papa John’s Pizza
Dan Leal (General Manager), Logan’s Roadhouse
Matt Kniola (Shipping Manager), Family Express Distribution Center
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