Francine Jones

Chicago, IL

773-***-****

ad1hue@r.postjobfree.com

Experience

**/****-*******

Oasis Financial

Customer Service Supervisor

Order entry, inbound calls, problem solving, invoicing de-escalation, supervisor, scheduling

ADP

Customer Service

08/2016-07/2017

Inbound outbound calls, Assisted clients with

benefits enrollment and setup, Audited workforce now hrb caspro

systems for compatibility, processing payments

Northshore Hospital

Customer Service/Records Clerk

02/14-08/2016

Answered incoming calls, scanned medical records, filing, switchboard operating, cashiering, training and quality control

Aon Hewitt

Benefits Administrator

9/2015-3/2016

Assisted customer with benefits open enrollment. payroll loa and fmla questions and document processing

Jero Medical

Customer Service/Records Clerk

3/2012-8/2015

Answered inbound calls, data entry, filing, requested/scanned medical records, appointment setting, outlook, email

Magic Chef

Customer Service Representative

8/2013-2/2014 Contract Position

Inbound calls, data entry, email, live chat invoices, dispatching, tracking shipments, processing purchase orders

Inktel Logistics

Customer Service Support

5/2012-7/2013 Contract Position

Inbound calls, invoice, purchase order processing, data entry, dispatching, outbound calls, tracking shipments team lead

HSBC Card Services Inc. 6/2005-2/2012

Customer Service/Supervisor Supervised a team of 14 inbound calls answered incoming calls resolving customer complaints average call volume 90 calls/day-responsible for resolving issues within 48 hours scheduled employees, training new hires and coaching

Xerox Capital Services 4/2000-5/2005

Billing Administrator

Responsible for issuing credits to accounts, researching invoices, tracked shipments, data entry, processing email inquiries, processing credit, payable/receivables took inbound and outbound calls

Skills

Microsoft office, lotus notes, quicken, typing 45 wpm, Excel, email, ADP Work Force Now, Seibel, Caspro, Epic, Cerner, Sap

Education

Malcolm X College Associate Degree In Business Administration

Contact this candidate