Jesse Gama

**** **** **, *** *******, CA ***** 213-***-**** ad1hud@r.postjobfree.com

Professional Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Skills and Certificates

● Support Services

● Administration and Service

Knowledge

● Email Correspondence

● Time Management

● Verbal and Written Communication

● Patient Preparation and Assistance

● Operations Support

● Administration Duties

● Data Confidentiality

● Parental and Guardian Assistance

● Documentation and Filling

● Team Collaboration

● Computer Skills

● Shift Coverage

● Workload Management

● Providing Feedback

● Documentation

● Fluent in Spanish & English

● Goal Oriented

● Leadership and Teamwork

● First Aid & CPR Certified

Experience:

Pasadena Council on Alcoholism and Drug Dependency Primary Counselor Pasadena, CA August 2023- Present

● Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.

● Admits new clients by reviewing records and applications; conducting orientations.

● Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.

● Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.

● Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.

● Maintains clients’ records by reviewing case notes; logging events and progress.

● Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

● Meets budget by monitoring expenses; implementing cost-saving actions.

● Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications. Project New Hope

Assistant Facility Pico Union & Lawndale CA November 2021- Present Jesse Gama

3217 Drew ST, Los Angeles, CA 90016 213-***-**** ad1hud@r.postjobfree.com

● Worked closely with management to provide effective assistance for specific aspects of business operations.

● Assisted in implementing procedures to manage and prioritize facility and maintenance service requests

● Created and distributed agendas for meetings and conference calls as part of meeting preparation.

● Oversaw day-to-day facilities operations including, but not limited to implementation of TRCF policies and procedures, emergency preparedness, monthly reports, client services, maintenance of the properties, work with outside vendors, etc

● Assisted with administering preparedness efforts including fire and disaster drills monthly

● Managed time efficiently in order to complete all tasks within deadlines.

● Foster a positive atmosphere of professionalism and support

● Supervised staff in day-to-day activities.

● Worked flexible hours across night, weekend and holiday shifts.

● Trained and supervised employees on office policies and procedures.

● Assisted clients with daily living needs to maintain self-esteem and general wellness. Hillsides

Facility Manager Pasadena, CA February 2017- November 2021

● Responsible for the overall supervision, care and protection of clients while on duty

● Led facility management staff and consultants in producing business plan that focused on facility operations.

● Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

● Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

● Developed and implemented student success initiatives to recognize and encourage achievement.

● Assisted clients in handling problems in the living unit and on campus

● Collaborated with faculty, staff and students to identify and address institutional challenges.

● Provided appropriate guidelines and limits for residential clients with crisis intervention procedure

● Make routine checks of the grounds and cottages to establish whereabouts of clients and staff

● Screen all off-campus trips in collaboration with cottage coordinators

● Being available for emergency calls after regular work hours

● Oversaw staff on duty and assign staff when necessary to secure coverage

● Coordinated disaster preparedness procedures in the event of an emergency

● Improved policies and procedures to maximize student safety and campus security.

● Ability to handle problems, gather, transcribe and postdate, analyze, synthesize and classify information and draw valid conclusions

H&M

Sales Associate Culver City, CA May 2015 – February 2017

● Helped customers locate products and checked store system for merchandise at other sites.

● Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Jesse Gama

3217 Drew ST, Los Angeles, CA 90016 213-***-**** ad1hud@r.postjobfree.com

● Answered customer questions about sizing, accessories, and merchandise care.

● Engaged with customers to effectively build rapport and lasting relationships.

● Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

● Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

● Solved customer challenges by offering relevant products and services. Education:

California State University of Dominguez Hills Carson, CA Major: Criminal Justice

Graduated: May 2015

Taft College Taft, CA

Major: Criminal Justice

Graduated:

June 2013

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