Change Management, Leadership, Team Building, Customer Service

VINCENT A. SMITH

Professional Summary

P: 323-***-****

E: ********@**.***

Results-driven management professional with extensive experience in operations, program development, public policy and compliance, and customer service. Sought after for providing expert consultation in contract negotiation, policy/procedure development, financial analysis/auditing, and talent development/management. Proven strategic planning and problem-solving success for start-up and established organizations at the basic, intermediate, and advanced levels. Track record of increasing revenue through program improvement, assessment, and multi-level employee accountability. Accustomed to working in fast-paced environments with an emphasis on working within budget and deadline requirements. Core competencies include the following:

Coaching and Development

Critical Thinking

Deliberative Decision Making

Learning Agility

Planning and Priority Setting

Process and Project Management

Quality Focus and Assurance

Strategic Management

Talent Acquisition & Development

Thought Leadership

Technical competencies include the following:

Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams)

Common Web Browsers (Internet Explorer, Edge, Chrome, and Firefox)

Social Media (Facebook, Instagram, Twitter, and LinkedIn) EXPERIENCE

Organizational Change Management Lead USC ITS, SecureUSC Los Angeles, CA 2021 – Present Responsibilities:

Provide strategic and operational plans in support of multiple Security projects using structured OCM methodology. Develop and maintain communication channels for internal and external stakeholder engagement. Create and maintain effective assessment tools, measuring stakeholder awareness, readiness, and adoption across the project’s life cycle. Results:

Developed and maintained a robust stakeholder community of 300+ stakeholders spanning the security community's vast network.

Created and maintained instructional guides, communications, and other stakeholder artifacts promoting customer adoptions.

Assisted with the cross-collaboration of multiple project efforts, aligning and driving stakeholder adoption. Organizational Change Management Lead/Analyst USC ITS, Workday Financial Los Angeles, CA 2019 – 2021 Responsibilities:

Provide strategic and operational insight and support to the USC Workday OCM team using structured OCM methodology. Develop and maintain communication channels for internal and external stakeholder engagement. Create and maintain effective assessment tools, measuring stakeholder awareness, readiness, and adoption across the project’s life cycle. Results:

Developed and maintained a robust stakeholder community of 140+ stakeholders spanning a vast network.

Created a Peer knowledge-sharing form for key stakeholders.

Assisted with the delivery of a multi-tier hyper-care system, supporting stakeholder adoption. Project Specialist – Administrative USC ITS, Secure Connected Project Los Angeles, CA 2017 – 2019

Responsibilities:

Worked with multidisciplinary stakeholders across the University in support of USC ITS department’s build of new Network Infrastructure and Securities to support the diverse complexities of the university’s daily operations. Provided fiscal oversight for Secure Connected’s $75 Million Dollar budget, including, but not limited to, standing up and budgeting primary and secondary work streams, managing subcontracts, and account reconciliation. Provided operational oversight of the project’s procurement processes. Results:

Procurement of $11 Million in ITS Infrastructure and Security equipment.

Negotiated favorable price points throughout the life of the Secure Connected Project. Page 2 Vincent A. Smith P: 323-***-**** E: ********@**.*** Project Specialist – Administrative USC School of Social Work, Welcoming Practices Los Angeles, CA 2015 – 2017 Responsibilities:

Collaborated with multidisciplinary faculty and student body in providing fiscal oversight to projects that included the management of subcontracts and reimbursement processing, providing personnel oversight to the City Center team and Mobile Application developers, and acting as liaison between federal agencies, district leadership, and USC internal departments to include Hamovitch Research Center, Sponsored Projects Accounting, and Contracts and Grants. Served as the lead role for the team’s Institutional Review Board (IRB) liaison, ensuring all submitted research projects met clinical and ethical standards. Results:

Educating the Educator, in collaboration with Second Lady Jill Biden, coordinated a White House Summit

Oversite & Management of tech team, built the WelConnect Mobile Application to assist veteran families in their transitions EXPERIENCE (CONT.)

USC School for Early Childhood Education (Held Multiple Positions) Los Angeles, CA 2009 – 2015

Interim Assistant Director Family & Community Partnerships 2013 – 2015 Responsibilities:

Developed and facilitated community relations, communications, and comprehensive early childhood and parental education for 520+ families. Provided guidance and interpretation on compliance with Federal program requirements, laws, rules, regulations, and compliance in compliance with Title 22. Consulted and contracted with prominent local, regional, and federal agencies to allocate and identify resources, including but not limited to parent academies, literacy workshops, and health/resources fairs.

Family Service Coordinator 2009 – 2012

Responsibilities:

Managed day-to-day operations of six ‘Early Head Start Program locations within the greater Los Angeles metropolitan area in accordance with established policies and procedures. Planned, organized, directed, and administered daily activities. Updated service area plans. Administered third-party MOUs and contracts. Prepared specialized reports, surveys, and other related descriptive information for Federal guidelines to stakeholders. Assisted with developing and implementing active recruitment within Early Head Start Guidelines. Results:

Collaborated with USC’s internal departments for the annual Festival of Books project

Developed and partnership with LACOE to provide a parent academy/workshops for 900+ head start parents

Organized annual health & resource fair providing medical screenings to 400+ community families

Organized and led USC’s Fatherhood Committee, which was awarded President Obama’s national volunteer award EDUCATION

Formal Education

Master of Leadership, MA. USC Sol Price, School of Public Policy Los Angeles, CA

Bachelor of Arts, Sociology Mount St. Mary’s University Los Angeles, CA

Certificate, Organizational Change Management Prosci. Fort Collins, CO

Family Development Credentials for California Head Start Association University of Connecticut (Satellite)

Certificate, Machinist Mate Class “A” United States Navy/Naval Reserve Norfolk, VA ASSOCIATION MEMBERSHIP

2012 Disabled Veteran Veteran’s Administration Connected

1991 – 2001 United States Navy/Naval Reserve P03-SMITH/FN-SMITH REFERENCES

Personal and professional references, character letters, and testimonials are willfully furnished upon request.

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