Customer Service Warehouse Operations

SHERISE BROWN

***** *********** ***** ******, ** 48044 · 313-***-****

*************@*****.***

To build strong relationships with vendors and suppliers to ensure timely delivery of goods. To develop effective policies, procedures, and workflow processes for the warehouse operations. To monitor staff performance, provide coaching/feedback, and motivate employees to achieve desired goals.

APRIL 2021 – PRESENT

WAREHOUSE MANAGEMENT SYSTEM (WMS) OPERATION LEAD, DETROIT

MANUFACTURING SYSTEM

Ensure efficient use of WMS applications

Identifies problem areas related to the use of WMS applications in the Distribution Center /Warehouse and recommends corrective action

Develop training plans and conducts OJT/classroom training

Supervises Inventory Specialists

Training coordinator for the WMS project. Finalizing the schedule for Super User and End user training on radio frequency (RF) and user interface (UI). This includes receiving, movement, inventory tracking and put away of products in all DMS warehouses (2), track, inventory, and putaway products through your warehouse efficiently and safely

OCTOBER 2020 – APRIL 2021

SUPPLY CHAIN SUPERINTENDENT, DETROIT MANUFACTURING SYSTEMS

Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals

Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods

Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals

Oversee daily operations while controlling and managing inventory and logistics

Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service

Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations

Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics floor productivity, shipping and customer service

MAY 2019 – OCTOBER 2020

LEAD PC&L SUPERVISOR, Detroit Manufacturing Systems

Directs receiving, stores and shipping operations and all material including the development of objectives, policies and processes

Manages and coordinates the organization, staffing, and operational activities for the warehouse

Provides assistance in warehouse space utilization

Performed A-Crew & 1st Shift personnel reviews and made any recommendations needed for performance improvements or disciplinary action to be taken

Responsible for approving A-Crew and 1st Shift timecard data

Supervised all Material Handles and Hi-Lo Drivers

MAR 2015 – MAY 2019

PRODUCTION SUPERVISOR, Detroit Manufacturing Systems

Managed two production areas totaling 40+ employees while meeting all key performance indicator targets

Implemented RTO reduction in addition to rebalancing Mustang Line and was still able to accomplish hitting the JPH and MOD

Work well with Quality to come up with a plan to eliminate quality issues to the customer

Conducted daily SW Audits with my team, encouraging them when they done well, but also coaching, training, and discipline when need be. This resulted in continuously receiving 100% on KPI Audits monthly

Launched various lines while working closely with PC&L

JAN 2014 – MAR 2015

LAUNCH CORRDINATOR, Detroit Manufacturing Systems

Conducted new model prototypes for Ford Motor Company (P552/502/258/346/22X)

Has worked in various areas with no problem adjusting to different and diversified team

Coordinate Review shipping with PC&L for various lines

Coordinated and monitored GPIRS orders for Ford Motor Company

FEB 2013 – JAN 2014

PRODUCTION SUPERVISOR, Detroit Manufacturing Systems

One of the first Supervisors to successfully launch the P415 line while running rate for Ford Motor Company

Led in the redesign of P415 layout which resulted in less working, bending and twisting for the operators

NOV 2012 – FEB 2013

TEAM LEADER, Detroit Manufacturing Systems

Resolved issue to stations that are over cycled

Assist with rewriting SWI’s which resulted in the line achieving rate

Proficient in all 12 stations on the line within takt time

Spearhead effort in team achieving “run at rate” goal on both A and C Crew

Supervise team to achieve rate or above rate every hour

Responsible for updating team board data (JPH, Scrap, Downtime, TQW)

EDUCATION

JUNE 1997

HIGH SCHOOL DIPLOMA, KETTERING HIGH SCHOOL

MAY 2016

ASSOIATE DEGREE, Columbia Southern University

Business Administration w/ Concentration of Human Resource

G.P.A 3.0

JUNE 2018

BACHELOR DEGREE, Columbia southern university

Business Administration w/ Concentration of Human Resources

G.P. A 3.2

MARCH 2022

MASTER CERTIFICATION, MICHIGAN STATE UNIVERSITY

Supply Chain Management & Logistics

SKILLS

10+ years Project Management

Proficient in MS Word, Excel, PowerPoint, Office and Outlook, Type 50 WPM

Knowledgeable in System Application and Product

Articulate business professional with outstanding interpersonal skills

Resourceful problem-solver and capable of adopting a number of roles simultaneously

Possess strong analytical skills with on-call capabilities

ACTIVITIES

The things I love to do when I am not at work are spend time with my husband, five sons and

going to church. My family and I are active and adventurous people.

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