Program Management Project

ADAM C. REIDY

316-***-**** ****.*****@*****.***

www.linkedin.com/in/adam-reidy

PROFESSIONAL SUMMARY

IT Professional and Air Force veteran with a secret security clearance and more than 20 years of proven experience in program management and operations support. Familiar with a broad range of systems, components, and network systems. Possess extensive knowledge in property and account management and IT security. Career supported by CompTIA Security+, CEH, Google Cybersecurity Specialization, and Splunk Core User certifications as well as the pursuit of various other technical certifications.

Troubleshooting

Project Management

Data Analysis

Repairs and Installations

Training and Development

Regulatory Compliance

Vulnerability Management

Technical Communication

Microsoft Operating Systems

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 7, Windows 10, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: TCMax (asset management), VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built-in), Confluence, Various applications

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes), Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory

Hardware: Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing

PROFESSIONAL EXPERIENCE

Oracle- Next-generation Application Cloud Infrastructure (NACI) 2023-Present

Operations Program Management Internship

Developed Confluence Program Management page to track critical account and customer partner engagement in energy and utilities sector, collaborating with Oracle's top OCI-consuming accounts to expand partner relationships and grow Oracle consumption.

Led communication for the inaugural FY24 NACI Ops L&D Day, increasing attendance and educating on cross-functional collaboration, Go-to-Market Model, and Sales Tech Stack.

United States Air Force Various Locations 2003– 2023

Personnel Manager, 2022 – 2023

Oversaw Cybersecurity Awareness and Information Protection training, implementing a tracking system to monitor progress and optimize training for maximum effectiveness.

Increased compliance with security regulations and better protection of sensitive information by directing training sessions for 15 team members on PII security and MFA protocols.

Technical Support Specialist / IT Asset Auditor, 2019 – 2022

Mitigated attack surfaces and ensured optimal security measures by executing daily Technical Order/OS software review/updates and computer security configurations for 75 laptops worth $11,000.

Ascertained accurate tracking and reporting by handling the inventory of 7K items valued at $1.3M+ using TCMax asset management software, troubleshooting issues, and implementing process improvements.

Production Manager, 2018 – 2019

Improved efficiency and implemented repeatable solutions for unique requirements by creating shift summary reports for supervisors and coordinating safe maintenance/inspection activities.

Led a cross-functional team of 10 to redesign the organization's rapid deployment kit, reducing time expenditure by 50%. Completed all tasks on time and within budget.

Senior Facility Asset Manager, 2012 – 2017

Managed IT infrastructure for a top-secret missile alert facility, ensuring 24/7/365 uptime and compliance with all Air Force regulations.

Managed material usage and contractor man-hours for five dislocated facilities using Microsoft Excel to keep projects on budget and on schedule. Held weekly meetings with leadership to provide updates.

TECHNICAL TRAINING

Coursera Remote

Google Cybersecurity Specialization, Google IT Support Fundamentals

Southern New Hampshire University Remote

Graduate student pursuing a Master of Information Management (MIS) with a focus on Information Security (IS)

Intellectual Point Remote 2/2023 – 4/2023

Completed a rigorous twelve-week cybersecurity management training course and earned CompTIA Security+, EC-Council Certified Ethical Hacker certification.

Researched ISO/IEC 27001 implementation and management guidelines, analyzing their impact on organizations and identifying best practices for establishing effective information security management systems.

Proficient in analyzing intrusion detection systems (IDS) and intrusion prevention systems (IPS), identifying detection methods & techniques, including signature-based and anomaly-based detection methods.

Able to streamline data collection, aggregations, and summarization processes, integrate external data sources into Splunk, and normalize data normalization and ETL within Splunk.

Qualys Guard Online Training 2/2023 – 4/2023

Completed comprehensive certification training for Qualys' VMDR software, demonstrating advanced vulnerability management detection and resolution expertise.

Received specialized training in Qualys asset and software management, enabling more efficient and effective management of systems and resources.

The Home Depot Military Fellowship Program 2022– 2023

Used network security principles to mitigate the risk of unauthorized access and data breaches by configuring and maintaining secure remote access through the VPN and RSA security token.

Tracked and managed candidates during the hiring process by using Microsoft Suite programs, including Excel, Word, and Outlook.

Described the irregularity to the appropriate authorities, contributing to the safety and security of the organization's facilities and personnel.

CERTIFICATIONS AND EDUCATION

DevOps Pathway Intellectual Point April 2023

Bachelor of Business Administration Southern New Hampshire University Dec 2021

Master of Information Management conc in Information Security Southern New Hampshire University 2025

Certifications Obtained

CompTIA Security+ • Certified Ethical Hacker (CEH) • Splunk Core User • Vulnerability Management Detection and Response • Google Cybersecurity • Google IT Support Fundamentals

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