Administrative Assistant Customer Service

FREDALYN LANG

Crete, IL

H: 630-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Committed customer service expert with over 7-year background in serving a variety of customers. Specializes in efficiently supporting leadership while effectively overseeing major projects and client management. Core competencies efficiency in meeting deadlines, consistent positive interactions, assertiveness, as well as demonstrates excellent communication and time management skills. Committed to optimizing organizational success and creating positive customer experiences. Handles tasks with accuracy and efficiency.

QUALIFICATIONS & CERTIFICATES

Excellent Organizational and Analytical Skills High Quality Customer Service Judgment and Decision Making Strong Verbal and Written Communication Skills Proactive & Efficient Detailed Oriented Proficiency in Microsoft Computer Software PROFESSIONAL EXPERIENCE

MAC COSMETICS

Cosmetic Product Specialist Calumet City, IL 2017 – 2022

• Researched and identified unique sales goals directed by the MAC Cosmetic Brand.

• Registered sales by scanning items, itemizing and totaling customers’ purchases.

• Resolved customer issues and answered relevant questions pertaining to various cosmetic products.

• Created and maintained pertinent client relationships leading to boosting in company sales.

• Developed and trained employees on strategies and techniques that highlighted the benefits of the MAC Cosmetic brand.

• Represented MAC Cosmetic brand by performing customer applications, demonstrations, and marketing presentations.

CLASSIC CARE HEALTH SERVICES, INC.

Home Health Aide Homewood, IL 2020 – 2022

• Performed daily client care including rotations, bathing, and individualized assistance.

• Monitored client condition and progress while providing outstanding care based on specific daily needs.

• Communicated and collaborated with healthcare leadership teams to observe and adjust individualized client need plans.

• Coordinated and oversaw daily medication administration as well as unique scheduling to ensure client is receiving best care leading to enhanced quality of life.

• Maintained client dietary files including restrictions while assisting with monitored feeding ensuring clients achieve nutritional objectives and support wellness goals.

• Created and maintained individualized client care plans to accurately report client progress and future needs. SAM’S CLUB

Service Desk Associate Matteson, IL 2013 – 2017

• Provided exceptional customer service to members across club as needed, ensuring that all questions are answered, and troubleshooting was completed as needed.

• Assisted club members with purchasing decisions, locating merchandise, and resolving member issues and concerns while promoting company products and services to the highest level.

• Collaborated with club leadership to identify priorities, meet deadlines, and carry out company expectations while communicating progress and additional concerns.

• Provided valuable training and assistance to orientating staff ensuring company policies, expectations, and customer importance is communicated to ensure company standard of excellence.

• Achieved and maintained weekly expected sales goals provided by management.

• Accurately inputted pertinent customer information into designated database. EDUCATION

LICENSED AESTHETICIAN

Douglas J. Aveda Institute

Chicago, IL 2012 – 2015

HIGH SCHOOL DIPLOMA

Crete Monee High School

Crete, IL Graduated 2009

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