Customer Service Representative

Raymond W. Monroe

**** *. ***** ****** ****. #*** (E-mail) **********@***.**.***

Port Orange, Florida 32129 (C) 386-***-****

OBJECTIVE

Looking for a part-time (3 days a week) remote opportunity to function in an appointment setter or customer service capacity. Looking for a company that rewards top performers while meeting the goals of the company.

SUMMARY OF QUALIFICATIONS

•Read scripts advocated for an appointment.

•Set appointments for sales reps. Updated necessary data bases to record appointments.

•Provided excellent customer service in multiple markets.

•Provided training presentations and documentation for new systems to sales and clients.

•Met with customers and clients maintaining relationships.

•Provided phone and on-site product support for customers and sales support.

COMPUTER SKILLS

SOFTWARE: WINOWS 10, MS OFFICE (WORD, EXCEL, POWERPOINT), QUICKEN.

CURRENT POSITION

RETIRED L

EXPERIENCE

EASY REST SLEEP SYSTEMS, Baltimore MD 1/2020 – 8/2021

Cold calling. Appointment Setter

SOUTHERN OUTREACH – CLUB YANA, Port Orange, FL 8/2016 – 7/2020

Club Treasurer, Board member

LOHMAN FUNERAL HOMES, Daytona Beach, FL. 10/2008 – 4/2010

Manager Pet Cemetery and Cremation

Cold calling, Set appointments, pick-up deceased pets, sell plots.

BEALLS DEPARTMENT STORE, Port Orange, FL. 11/2007 – 10/2008

Sales Associate, display setup, cashier

PRIMER BATHS, Daytona Beach, FL. 11/2006 – 11/2007

Made cold calls setting appointments for outside sales staff.

JACKSONVILLE PET FUNERAL HOME, Jacksonville, FL. 7/2005 – 2/2006

Family Service Counselor for pets

COMPUWARE CORPORATION Detroit, Mi. 9/1987 – 11/2004

Developed/supervised/ managed software development & customer support.

EDUCATION

St. Alphonsus High School, Dearborn, Mi. H.S. Diploma (Business)

Institute of Computer Science, Dearborn, Mi. Programming Certificate (COBOL, RPG,ASSEMBLER).

Macomb County Community College, Warren, Mi. AS Business Data Processing

Central Michigan University, Royal Oak, Mi. Business classes.

Oakland University, Rochester, Mi. Business classes.

M.S.U. specialized courses in project management and APICS courses.

Michigan State University management classes

Dale Carnegie Training - Highest Award for Achievement

11/27/2023 10:04 AM

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