Customer Service Manager

Monica L Garza

****************@*****.*** San Antonio, Texas 78249

Dynamic and results-driven professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Proven ability to manage complex sales cycles, negotiate contracts, and deliver exceptional customer service. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Experience

MAY '23 - PRESENT

Territory Manager - Market Development Vivazen

Identified potential distributors and retailers who could benefit from the company’s products and services.

Monitored competitor activities within the territory and developed counter measures accordingly.

SEP '03 - FEB '23

Senior Territory Sales Manager Reynolds American Inc

Managed 400+ cross state traditional and non-traditional retailers to deepen brand presence, recognition, and product sales.

Executed brand strategy, merchandising, and promotions in compliance with strict regulatory bodies.

In 2022 achieved market leadership on “Next Generation” nicotine product and contributed over $8 million is sales within Territory

Managed end to end contractual agreements and documentation with traditional and non-traditional customers.

Conducted financial analysis by gathering and reviewing financial reports and data to identify trends and opportunities leading to consistent high annual ratings.

Developed and maintained deep relationships with store managers/owners by providing expert product/consumer insights and advice through the development of individual business plans.

Developed and executed launch plans for new brands or products by utilizing market research and customer insights to create successful go-to-market strategies.

Managed internal and external partners to ensure marketing efforts were aligned with overall business objectives to maximize productivity for myself and my team.

Worked closely with my team to develop project plans and timelines, and adjusted plans as needed to ensure successful outcomes.

Organized trade shows and other events designed to promote products or services.

JUL '01 - SEP '03

Account Marketing Manager Brown And Williamson Tobacco

Provided account management for two key US accounts, encompassing over 3000 outlets nationwide.

Maintained contract compliance, resolved issues as needed, and coordinated trade shows throughout the country.

Provided critical support to the National Account Manager and team.

JAN '94 - JAN '01

National Trainer And Merchandising Specialist Coty Beauty Inc

Trained and developed new hires and conducted training meetings for chains throughout the USA.

Focused on coordinating public events throughout Texas to increase trial and awareness.

Education

Completed Coursework Towards a Bachelor Of Arts In Design

University Of The Incarnate Word, San Antonio, Texas

Skills

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Business Proposal Development

Time Management

Communication

Multitasking and Organization

Merchandising

Strategic Business Planning

Building Relationships

Special Events

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