Customer Service Shift Leader
Resume:
C O N TACT
ad1hm7@r.postjobfree.com
Hialeah, FL 33016
phone
address
C A R E E R O B J E C T I V E
Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Hard- working professional with experience in ingredient pairings, plating, food presentation, and nutrition. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals. Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while
maintaining a positive attitude in a fast-paced
environment.
E D U C ATION
Expected graduation May 2024
Associate in Arts (A.A.) in Dental Surgery Candidate Florida International University, Miami, FL, US
E X P E R I E N C E
April 2022 - Present
Server
Benihana, MIRAMAR, FLORIDA
March 2021 - June 2022
Server Shift Leader
Brio Italian Grille, Pembroke Pines, FLORIDA
August 2020 - June 2021
Server Shift Leader
Havana 1957, Pembroke Pines, FLORIDA
Checked in with guests throughout meal service,
replenishing drinks and catering to additional
requests.
•
Prepared and served food and beverages to
customers.
•
Greeted and accommodated guests, building
positive experience from first interaction.
•
Demonstrated ability to interact with customers in a friendly and professional manner.
•
Provided excellent customer service by anticipating needs and responding promptly to requests.
•
Informed kitchen of special dietary needs or
requests, delivering personalized meal options.
•
Drove sense of urgency through team members to
satisfy guests' needs and resolve problems.
•
Coordinated with kitchen staff to ensure prompt
delivery of food orders.
•
Trained new hires on proper serving etiquette,
menu items, and safety procedures.
•
Ensured compliance with health department
regulations pertaining to food storage and
sanitation practices.
•
Monitored team performance to ensure quality,
service, and cleanliness standards were met
throughout shift.
•
Provided exceptional customer service throughout
entire meal experience from ordering until
payment was received.
•
Ensured compliance with health department
regulations pertaining to food storage and
•
R A M O N L E O N
November 2019 - September 2020
Server
Rusty Pelican, Key Biscayne, FLORIDA
sanitation practices.
Performed cash register functions accurately and
efficiently.
•
Assisted in scheduling shifts for servers based upon weekly traffic patterns.
•
Organized monthly employee meetings to discuss
upcoming changes or improvements within the
restaurant environment.
•
Served as the point person through which all work
related requests were communicated to unit
management.
•
Trained new hires on proper serving etiquette,
menu items, and safety procedures.
•
Checked in with guests throughout meal service,
replenishing drinks and catering to additional
requests.
•
Greeted and accommodated guests, building
positive experience from first interaction.
•
Prepared and served food and beverages to
customers.
•
Maintained physical servers including installation of new hardware components such as memory
upgrades or hard drive replacements.
•
Executed seamless front-of-house tasks, creating
unforgettable dining moments resulting in
customer loyalty.
•
L A N G UAGES
Spanish
Native
•
English
Bilingual
•
S K I L L S
• Check Payment Processing
• Price Memorization
• To-Go Order Preparation
• Bill Computation
• Menu Memorization
• Suggestive Selling
• Order Accuracy
• Quality Control
• Food Sales and Promotion
• Wine Pairings
C E R T I F I C ATIONS
• Food Handlers Certification
R E F E R E N C E S
Robends Scott — Benihana
Manager
ad1hm7@r.postjobfree.com
Work-related
phone
AWARDS
• 2023 Top Seller
Contact this candidate