Lissette Pena

Medical Assistant

Miami, FL *****

ad1hkr@r.postjobfree.com

+1-786-***-****

Authorized to work in the US for any employer

Work Experience

Patient Scheduling Representative

Miami Center for Dermatology - Pinecrest, FL

September 2020 to October 2023

Provide excellent customer service to all patients Answer high volume of calls and direct calls to appropriate staff Register New Patients to system

Obtain and verify insurance eligibility

Schedule patient appointments

Scan files to patients chart

Confirm patients appointments

Request/Obtain medical records

Answer online appointment requests for Existing and New Patients Front Desk Receptionist/Medical Assistant

CIPM

October 2012 to September 2020

Front desk:

Provide great customer service to all patients

Check in patients for appointments

Verify patient’s insurance information

Scan patient ID / insurance card(s) to patient chart Scan files to patient chart

Collect co-payments + Balances

Call center:

Answer phones and direct calls to appropriate staff. Schedule any follow up appointments

Obtain Authorizations/Referrals for visit

confirm patients’ appointment

Obtain prior authorizations for medications

call in or send medications to pharmacies

Medical Assistant:

Bring patient into room assigned room

Check patient's vital signs like:

blood pressure

pulse

temperature

height

weight

Verify all medications and medical history in patients’ chart, obtain brief reason for patient’s visit Cashier/Floor/stocker

Babies R us - Miami, FL

March 2005 to October 2012

Greet customers ensuring they have found everything they were looking for scan items

collect payments

help every customer finding items around the store providing each guest with great customer service unload truck stock each department with specific items take inventory of missing items place order

Education

Medical Assistant in Medical

Florida Education Institute - Miami, FL

May 2009 to July 2010

High school diploma

Coral Gables Senior High School - Miami, FL

August 2002 to May 2006

Skills

• Bilingual

• Customer Service Skills

• Microsoft Word

• Clerical

• Organizational Skills

• Patient Care

• Medical Office Experience (10+ years)

• Multitasking

• EMR Systems

• Microsoft Office

• Inventory (5 years)

• Medical Scheduling (10+ years)

• Insurance Verification (3 years)

• Medical Records

• Vital Signs (9 years)

Certifications and Licenses

Medical Assistant

June 2010 to Present

Obtained Medical Assistant Certification

Internship from 2010 to 2011 at Airala Laser & Cataract Institute Additional Information

Experienced in:

Eligibility-Insurance Verification

Authorization/Referral

Patient Scheduling

Taking Vital

Medical Records

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