**** *** ****** ***

Weston, Florida *****

786-***-****

ad1hjv@r.postjobfree.com

Bryan Bonenfant

SKILLS

• Regulations • Customer Service

• Correcting Discrepancies

• MS Office Proficiency Inbound and Outbound Calling

• Customer Relationship Management

• Presenting Solutions

• Exceptional Communicator Customer Service and Assistance

• Refund Processing

• Product Knowledge

• Guest Services Hospitality and Accommodation

EXPERIENCE

First Service Residential, Hollywood Fl— GateHouse Security Guard November 2022 - PRESENT

● Monitored and controlling access to the premises

● Provided excellent customer service to visitors

● Ensured the safety and security of occupants and property

● Conducted regular patrols throughout the facility T-mobile (remote), Miami Fl — Customer Service Associate November 2018 - October 2022

• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.

• Displayed professionalism when dealing with difficult customers by remaining calm under pressure.

• Assisted customers with product selection, order entry, and payment processing.

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Walgreens Pharmacy Tech (Remote), Miami Fl — Customer Service Specialist

August 2016 - October 2018

● Performed administrative duties such as data entry, order processing, billing inquiries, • account maintenance.

● Maintained a high level of professionalism when dealing with difficult customers.

● Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

● Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots

● to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry

● related exceptions.

● Navigated multiple computer systems and applications and utilized search tools to find information.

EDUCATION

High School Diploma

American Senior HighSchool,18350 Nw 67th Ave Hialeah,fl 33015 June 2011

Languages

Creole (Fluent)