Customer Service Data Entry
Resume:
Weston, Florida *****
***************@*****.***
Bryan Bonenfant
SKILLS
• Regulations • Customer Service
• Correcting Discrepancies
• MS Office Proficiency Inbound and Outbound Calling
• Customer Relationship Management
• Presenting Solutions
• Exceptional Communicator Customer Service and Assistance
• Refund Processing
• Product Knowledge
• Guest Services Hospitality and Accommodation
EXPERIENCE
First Service Residential, Hollywood Fl— GateHouse Security Guard November 2022 - PRESENT
● Monitored and controlling access to the premises
● Provided excellent customer service to visitors
● Ensured the safety and security of occupants and property
● Conducted regular patrols throughout the facility T-mobile (remote), Miami Fl — Customer Service Associate November 2018 - October 2022
• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
• Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
• Assisted customers with product selection, order entry, and payment processing.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Walgreens Pharmacy Tech (Remote), Miami Fl — Customer Service Specialist
August 2016 - October 2018
● Performed administrative duties such as data entry, order processing, billing inquiries, • account maintenance.
● Maintained a high level of professionalism when dealing with difficult customers.
● Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
● Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots
● to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry
● related exceptions.
● Navigated multiple computer systems and applications and utilized search tools to find information.
EDUCATION
High School Diploma
American Senior HighSchool,18350 Nw 67th Ave Hialeah,fl 33015 June 2011
Languages
Creole (Fluent)
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