General Manager Customer Service
Resume:
Marko Habib
*** * ******** ** ********* Heights, IL
*****.*******@*****.***
Sales general manager with over 10 years’ experience in training, leadership, team motivator, planning and implementing sales strategies nationwide. Expertise building proficient sales teams, training stuff to enhance productivity and devising strategies that boost revenue/profitability and alien with corporate objectives. Talented motivational speaker and respected manager with demonstrated history of surpassing goals and company expectations.
Work Experience
Restaurant Owner
Sarpino’s Pizzeria, IL
March 2020 – Present
•Managed a $600.000 annual operating budget
•Managed business finances, including paying vendors and supplies for products and services
•Monitor income express sheets and track the adjust expenses
•Researched public perception on product and services and use information gather to guide the strategy development and customer satisfaction
•Review sales and activity reports to measure productivity and meet corporation performance targets
•Purchased adequate quantities of necessary restaurant items such as food, beverages, equipment, and supplies.
•Enforced stuff performance and service standards to deliver efficient and consistent customer service experience
•Trained employees on cooking techniques, safety standards and performance strategies
•Reduced food waste with 75% by overseeing and planning ingredients, anticipated customers, and popularity of items.
•Administered finances and led business operations, including running payroll, making bank deposits, and analyzing income and expenses to maintain cost-effective operations.
General Manager
Mina Restaurant, IL
January 2012 – December 2021
•Owned and operated family restaurant
•Assisted restaurant owners with pricing by providing ingredient costs and portioning information
•Motivated kitchen staff by establishing goals to increase productivity and quality.
•Priced and ordered food products, kitchen equipment and food service supplies.
•Trained employees on cooking techniques, safety standards and performance strategies.
•Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
•Supervised staff preparing and serving over 100 meals per day.
•Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
•Hired, trained, and motivated staff to fill all restaurant openings.
•Made weekly employee schedules, assigned work, and regularly checked the quality and productivity of all team members.
•Collaborated with trainees to bolster understanding of project management, safety, and inventory waste to meet pre-established business thresholds for operation.
Claim Specialist
Top-To-Bottom Construction, IL
August 2015 – 2017
•Representing my clients on the claim process
•Inspect the exterior of the property looking for damages related to the weather events
•Assisting homeowners with in and out insurance knowledges offering impeccable customer service
•Educating homeowners with the process of approval
•Ready to answer all the questions my client can have
•Assisting my clients on choosing the right color for their roof, gutters, siding, downspout
•Resolved customer concerned promptly to maintain satisfaction
•Ready to assist my clients in within an hour of the request.
Sales Representative
Vonage, IL
February 2014 – August 2015
•Second best Vonage sales representative in U.S in 2015
•Assessed customer needs through detail questioning and presented products to fill those requirements
•Follow up with recent sales customers to establish working relationships and brand loyalty
•Listen to customers and understand their needs to put together the proper solutions
•Finalized paperwork for sales and service policies to lock in new customers
•Sold cable, phones and phone – services door to door in residential neighborhoods using persuasive marketing and sales tactics
•Called more then 200 warm contacts per week to enhance sales opportunities
Skills
•Business development
•Leadership and team building
•Inventory management
•Strategic planning
•Goal oriented
•Budgeting & Sales Forecasting
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