Joanne Hellwig

*** *. ****** ******* **., Elmore, Ohio 43416

419-***-**** ad1hj0@r.postjobfree.com

Education

Bachelors: Bowling Green State University Information Technology – Advanced Technological Education, Graduated June 2003

Experience

Mercy Health-Contact Specialist November 2018 – October 2022

Answer incoming calls to assist in scheduling and registering patient appointments and verify insurance eligibility. Sending electronic messages to the clinical team, transferring patients to clinical resources, requesting RX refills, and coordinating with hospital ancillary scheduling and using EPIC system and Electronic medical system.

Ohio Living Home Health & Hospice-Medical Records Specialist November 2013 – May 2018

Scheduled Nurse/Aide appointments using homecare software. Processed doctor orders and imported medical records documentation into the Electronic Medical system, provided training to staff members when needed for technology equipment, Worked with Senior Management on technology needs and special projects.

Oregon Career & Technology Center-Computer Software Instructor September 2011-June 2013

Instructed students on Microsoft Office software and certifications. Created lesson plans, implemented and analyzed most effective way to instruct. Provided staff with hardware and software for T1 support.

GenoaBank-Information Technology Help Desk Support September 2004-August 2008

Assisted end users for computer software, hardware problems and answered questions. Set up Novell Servers and Networks, backed up servers and setup disaster recovery procedures. Managed corporation servers to ensure that they were always running properly.

Woodmore Local Schools Technology Coordinator Assistant August 1996-June 2004

Assisted staff and students using computer equipment and software and an assistant to the Technology Coordinator for computer server and upgrades. Coordinated technology services and products within the grade 7 to 12 building. Maintained and tracked computer software and equipment inventory.

Blue Cross and Blue Shield of Ohio Programmer Analyst August 1982-December 1994

Wrote, reviewed, encoded, tested, debugged, modified computer software and designed reports for corporation. Created documentation for software engineers to use and assisted management with special reports. Trained end users on computer software and updates.

Certification

*Customer Service Representative, May 2014

Skills

*Knowledge and experience on Microsoft Office, Outlook, EPIC software, Electronic medical system software, computer tracking system, printer software, hardware equipment and Homecare Homebase software.

Accomplishments/Activities

Volunteer at the Elmore Historical Society June 2013-present.

Volunteer and member at the Trinity United Church of Christ, October 1987-present.

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