Systems Administrator Customer Service

Highly motivated IT professional with extensive

technical expertise and a proven track record in IT

operations. Seeking a challenging position where I can contribute my skills and knowledge to drive

organizational growth and improve efficiency.

Dedicated to developing innovative solutions and

providing exceptional customer service.

Profile

Work experience

04/2022 – 05/2023 SPRINGFIELD, MO, USA

System Administrator/Supervisor

CentricMIT

* Supervised team of 8 engineers and helpdesk staff

* Serviced 45 local businesses and 20 out of state clients, 730 endpoints total

* Solutions included Office 365, SentinelOne, Ubiquiti, Fortinet, Dell, HP and Lenovo to name a few

* Specialized in Office 365 Migrations, Cloud Solutions, Security Cameras and Perimeter Access

* First 12 Months we completed 14 Office 365

Migrations, 18 server projects and extensive

infrastructure upgrades across our client base

The business was closed in May of this year as the owners were concerned with aging/health issues.

Clients were sold to a competitor and staff released. 01/2005 – 02/2022 SPRINGFIELD MO, USA

Systems Administrator/Lead Project

Manager

Cosentus Technology Services

* Started in 2005 as a Field Tech installing servers and network equipment

* Performed Server Upgrades & Mail Migrations

* Promoted to Technical Team Lead, managing small

project team

* Post Cosentus Business Systems acquisition

Promoted to Lead Project Manager

* Managed Team of 18 across 2 locations

* Achieved an average NPS score of 98.3% and cut

ticket time to close by 30%

Work experience

My team leveraged industry leading solutions such as Datto, Acronis, Veeam, Microsoft, HP, Cisco and others. Every solution we used was vetted and tested by

myself and my senior engineers. I stayed hands on with day to day service tickets as well as managing larger projects.

Cosentus Technology Services was named in the CRN

2020 Fast Growth 150

Certificates

MCITP

Microsoft

Microsoft Server 2012R2 Server Administration,

Enterprise Administrator and Enterprise Messaging

Administrator for Exchange

04/2021

CCNA

Cisco

CWNA

Certitrek

Nimble Technical Sales Professional

HP/Nimble

Sophos Technical Sales Certified

Sophos

Fortinet Technical Sales Certified

Fortinet

Education

SPRINGFIELD, MO, USA

Finance/IT Bachelor of Science

Missouri State

1404 N Wicklow Rd, Nixa MO 65714, USA 417-***-**** ****.*******@******.*** www.linkedin.com/in/kory-jackson-8b508624/

Kory Jackson

Skills

– SAAS

Microsoft O365

SentinelOne EDR

Crowdstrike

Connectwise

Sophos

– SERVER

Microsoft Server

2022,2019, 2016,2012

Microsoft Exchange

Microsoft SQL

DNS, DHCP, AD, Group

Policy

– NETWORKING

Ubiquiti

Cisco Meraki

Fortinet Fortigate

SonicWall

– BACKUP/DISASTER PLANNING

Datto

Veeam

Acronis

Business Continuity

Planning

Travel Hiking Photography

Music/Podcast Fishing

Hobbies

References

****@***.***, 417-***-****

Ryan McCoy

Layer3 Properties

Former Co-Owner of Layer3 Technology

*******@******.***, 417-840+5151

John Horton, CIO

Abacus CPAs

Former Co-Owner of Layer3 Technology

***@**********.***, 417-***-****

Sam Arthur, vCIO

Acis IT Solutions

Worked with Sam at CentricMIT and personal friend for 20+ years.

Contact this candidate