JIOBEL BARROSO

Highly Talented Experienced Self-Motivated Energetic

SUMMARY OF QUALIFICATIONS

5+ years of experience in customer service

Highly skilled in customer service, security and production work

In-depth knowledge of operating different kinds of production equipment

Particularly effective in ensuring proper usage of supplies and equipment

Demonstrated ability to follow all safety and personnel rules and regulations

Profound knowledge of appropriate responses for emergency situations

Ability to operate and perform minor maintenance reparations and document as needed SKILLS & WORK STYLES

Bilingual (English/Spanish); HVAC; Handyman; Electrical; Plumbing; Critical Thinking; Active Listening; Coordination; Social Perceptiveness; Speaking; Time Management; Monitoring; Service Orientation; Dependability; Self Control; Cooperation; Attention to Detail; Integrity; Independence. PROFESSIONAL EXPERIENCE

Customer Service Specialist

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

WORK EXPERIENCE

10/2020-08/2023 Quality Control Specialist Nursery Supply, Inc. Kissimmee, FL 06/2018-10/2020 Administrative Assistant / Production Nursery Supply, Inc. Kissimmee, FL 04/2015-11/2017 Security Guard Contact Security Guaynabo, PR 03/2013-04/2015 Security Guard PCA Consulting Bayamon, PR 06/2011-03/2013 Customer Service Representative Direct ResponSource San Juan, PR EDUCATION

Mech Tech College – Technical Refrigeration & A/C Vega Baja, PR Orlando, FL 32824

787-***-**** ad1hd2@r.postjobfree.com

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