Heather Pippinger

Jonesboro, AR *****

870-***-****

ad1hc0@r.postjobfree.com

Summary

Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.

Skills

Recreational Activities

Quality Improvement Activities

Time Management

Microsoft Office

Team Player

Direct Patient Care

Reporting and Documentation

Emergency Response

Policy Enforcement

Issue Resolution

First Aid and CPR

Incident Reporting

Wound Care

Active Listening

Dementia Care

Daily Living Skills Instruction

Experience

March 2022 - August 2023

St Bernard's Village - Jonesboro, AR

Resident Assistant

Responded to room transfers, incident reports, and maintenance requests.

Supervised medication administration, personal hygiene and other activities of daily living.

Assisted residents with daily dental and mouth care, bath functions, and hair care.

Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

August 2020 - April 2022

Liberty Park - Jonesboro, AR

Resident Assistant

Assisted residents with daily dental and mouth care, bath functions, and hair care.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

May 2017 - July 2020

St Bernard's Village - Jonesboro, AR

Resident Assistant

Responded to room transfers, incident reports, and maintenance

Supervised medication administration, personal hygiene and other activities of daily living.

Assisted residents in preparing for activity and social programs.

Assisted residents with daily dental and mouth care, bath functions, and hair care.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

November 2014 - April 2017

McDonald's - Jonesboro AR

Supervisor

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained compliance with company policies, objectives, and communication goals.

Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Developed and implemented customer service policies to enhance satisfaction.

Education and Training

May 1998

Nettleton High School Jonesboro, AR

High School Diploma

Arkansas State University State University, AR

Some College (No Degree) Basics

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