Administrative Assistant Customer Service

Heather Brinn

215-***-**** *** **th Ave North

********@*****.*** Nashville, TN 37209

Summary

** ***** ** ********** *** diverse experience working in a multitude of complex customer service roles. I have a strong passion to work closely with a diverse labor market while helping to motivate coworkers. Dedicated commitment to expand my knowledge base. A self-motivated team member who consistently maximizes effort and productivity while working with and through people to achieve results.

Experience

Mid Cumberland Human Resource Agency Meals on Wheels

Administrative Assistant-Intake Specialists Supervisor. Nashiville, TN

March 2023-September 2023

·Administrative Assistant to the Regional Coordinator, consisting of payroll, reference checks, invoices, Client supply orders, insurance verification and billing, scheduling meetings, returning voicemails and emails, verifying mileage submitted by volunteers and employees

·Supervision of Regional Intake Specialists, responsibilities consisting of scheduling quarterly meetings to introduce new procedures and systems, ensure all assigned tasks are being completed in a timely manner, reviewing and authorizing Client forms submitted by the Intake Specialists, screening potential Clients before delegating to the assigned region

·Perform audits of all Client Forms in both Mon Ami and Servtracker every three, six and nine months

·Assist with the Nourishing Notes Program, contacting schools, churches and volunteer programs to encourage participation and provide letters of completion for service hours

·Deliver meals to Clients when volunteers and staff are shorthanded

Trio Community Meals

Administrative Assistant. Nashville, TN

August 2022 – March, 2023.

·Direct responsibilities include data entry in company software to maintain revenue, delivery tickets, meal counts and accounts payable

·Trained to assist on route delivery tray line assembly and inventory

·Prepare and monitor safety logs

·Maintaining offices, lobby and bathroom cleanliness

Gordon Law Group

Client Experience Coordinator. Brentwood, TN

December 2021 – July 2022

·Direct responsibilities include scheduling client appointments, department meetings, attorney review appointments, client correspondence, opening and closing client cases and general office duties

·Client liaison maintaining a high level of satisfaction while working every day to improve customer interaction

·Daily potential new client calls as well as past client check-ups

Pennsauken Municipal Court

Court Clerk. Pennsauken, NJ

January 2017 – March 2020

·Direct responsibilities include managing electronic and physical records, tracking cases, creating new files, data entry in court software to consist of filings, hearings, trials and judgments

·Daily court room support compromising of documentation prep, filing referral forms and court notices, and bailiff duties

·General public liaison to process document requests, customer service and record retention for payments and documents provided

Pennsauken Country Club

Shift Manager. Pennsauken, NJ. January 2014 – December 2016

·Daily responsibilities include inventory management, daily revenue reconciliation, team member training, and customer service.

·Implemented creative events to increase memberships

REFERENCES PROVIDED UPON REQUEST

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