S.JAYALAKSHMI No: ***,Palayathamman koilSt,

ad1ha2@r.postjobfree.com Manoj Nagar, Gerugambakkam,

Porur, Chennai – 600 122.

Phone:959-***-****

Objective:

To be associated with a progressive organization that gives scope to apply my knowledge and skills, and to be a part of a team that dynamically works with strong determination, ability to take up challenging and competitive jobs towards the growth of the organization.

Qualifications:

Education:

B.C.S

JBAS College for women (Madras University)

(Batch – 2002 – 2005)

+2

Adarsh Vidyalaya.

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Project Done:

Done a one month project in TamilNadu Co-operative Milk Producer Federation Ltd., Nandanam.

Computers:

Software:

Ms-office, Html, Basics in GNIIT

Job Experience:

•Working as a Senior Relationship Manager in Matrimony.com, Adyar from June 2019 to March 2020.

•Working as a CRM(Customer Relationship Manager) & as a TEAM LEADER in Digicomposs Infomatics India Ltd., Ekkattuthangal from

May ’2018 to June 2019.

Responsibilities:

Work related to application which we use Education & Real estate business.

Guiding the customer regarding the app (Wokkitpro)

Reporting to the Team leader

Handling the Sales team member of 7 members.

Guiding the sales & motivating them to make the subscription to the customers.

•Worked as a Team Leader and Admin in Universal Axis India Pvt. Ltd.,

Valasaravakkam, from Jan 2018 to May ‘2018.

Responsibilities:

Handling the Team with 7 Members

Handling the queries of the customers both inbound and Outbound.

Giving solutions to the problems

Handling MOD

Reporting to Chief Marketing Manager directly& also to the chairman directly

Giving product training to the new candidates

Following the cases of the team and giving solution to the queries of the customer

• Worked as a Customer Service Loan Officer in HDFC Sales Pvt. Ltd., Vadapalani, from Aug 2015 to Jan 2016.

Responsibilities:

Dealing with HDFC Home Loans

Handling the queries of the customers.

Giving solutions to the problems

Converting the file for Loan. Getting Details of the Documents.

• Worked as a Execute associate in GE Capital Business Process Management Services Ltd., Kanthanchavadi, from Jan 2014 to Sep 2014.

Responsibilities:

Dealing with Credit Card operations

Handling the queries of the customers.

Giving solutions to the problems

Booking balance transfer and converting the transaction into EMI.

Verification done with customers

Was handling a team of 5 persons for a project of credit card & was reporting to the manager

• Worked as a Customer Relation Officer in Optimus Global Service Ltd., Ambattur from Aug, 2006 to Jan, 2010.

Job Responsibilities:

Interaction with ICICI Bank Vehicle Loan customers regarding loans.

Clearing the queries of the customers.

Getting the details of the loan from the customer.

Giving information to the customer to pay the loan Amount in correct time.

Personal data:

Name : S.Jaya lakshmi

Date of birth : 31-07-1985

Age : 37 years

Martial Status : Married

Husband’s Name : C Marimuthu

Languages known : English, Tamil and Malayalam

Declaration:

The informations that I have furnished above are true up to my knowledge.

Date : Yours truly,

[S.JAYALAKSHMI]

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