Customer Service Administrative Assistant

JUWAN ELDRIDGE

***** ********* **** ● Bowie, MD ● 20715● Cell 443-***-****● *************@*****.***

Summary of Qualifications

Motivated, focused and driven professional with Microsoft Office Suite, over 3 years’ experience in fast food, outstanding customer service and conflict resolution. Ability to multitask, work well independently and within a team. Formally trained in best workforce practices.

Professional Experience

Home Based Facility Glen Burnie, MD

Independent Childcare Provider May 2019-August 2020

Provided childcare for 2 children and 1 infant daily

Prepared 3 nutritional meals per day and sterilized serving tools.

Followed a strict household budget, made appointments and ran errands.

Little Caesars Odenton, MD

Crew Member March 2018-April 2019

Selected by management to train new employees on policies and procedures.

Upsold new menu items to increase revenue and sales quota.

Operated POS computerized cash register to process debit, credit and monetary sale.

Balanced cash, credit and debit sales at end of shift with no shortages or overages.

Followed all safety and sanitary policies in accordance to city and safety codes.

Weedman Lawn Care Annapolis, MD

Marketing Agent March 2018-May 2018

Selected by management to train and recruit new team members.

Increased sales 20% by upselling services and providing outstanding customer service.

Performed cold calls to create new business and recruit team members.

Exceeded the 10 per day daily company quotas.

Customized individual lawn care plans to fulfill customers’ needs.

Infinite Security Integrators Baltimore, MD

Administrative Assistant January 2015-December 2015

Operated a multiline telephone and routed callers to proper extension.

Installed customized digital security systems for residential and commercial properties.

Monitored supplies and replenished as needed to ensure orders were filled properly.

Corresponded with customers via email and voice calls regarding orders and service.

Provided maintenance service for security systems to ensure safety and customer satisfaction.

Education

STRIVE/Employment Services Baltimore, MD Certificate Received August 2020

Silver Oak Academy

Westminster, MD Diploma Received

June 2014

Professional references available

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