Customer Service Class A
Resume:
Keith M. Tooley
Tolleson, AZ ***53
*.********@*****.***
Education:
Metropolitan Community College, 2002
A.A.S. Electronics Technology
License and Certifications:
CompTIA A+ Certification 2004
CompTIA Network+ Certification 2004
Dell Certified System Expert, 2008
Cisco-interconnectivity, 2008
Hughes Network Satellite Systems, 2008
Class A CDL
Work Experience:
Windstream, Customer Service Technician, 2021-2022
Use hand power tools, specialty tools, including electronic measuring devices and laptop.
Connect wires and cables to terminals, and attach/detach various kinds of hardware to wires, cables, buildings, and poles.
Run operating systems to install and/or repair home and/or small business standard HIS or networking products.
Perform cable/fiber testing and splicing.
Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
Experience in cross connection boxes, single/two line pair gain devices, Subscriber Loop Carrier system, Jumper and Jumper wire, access terminals, and SAC boxes.
Experience in Serving Area Interface box on a pole, Feeder plant and Drop Wire, cross wire box, and NID.
ITC Service Group 2017-2020
Perform all setup, testing and maintenance required for installation of POTS, DSL and Networking services.
Experience in Serving Area Interface box on a pole, Feeder plant and Drop Wire, cross wire box, and NID.
Experience in cross connection boxes, single/two line pair gain devices, Subscriber Loop Carrier system, Jumper and Jumper wire, access terminals, and SAC boxes.
Perform Pots-DSL Installs, F1-F2 Cable and Pots-DSL testing.
Install and maintain local area networks (LAN) and WiFi networks.
Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
Respond to trouble tickets within acceptable company timeframe standards.
Experience with JDSU test equipment
Perform cable/fiber testing and splicing.
Run operating systems to install and/or repair home and/or small business standard HIS or networking products.
Analyze and troubleshoot technical problems or issues.
Determine total line quality to customer’s facilities.
Connect wires and cables to terminals, and attach/detach various kinds of hardware to wires, cables, buildings, and poles.
Use hand power tools, specialty tools, including electronic measuring devices and laptop.
Wise Connect Inc, Install Technician, 2012-2017
Perform all setup, testing and maintenance required for installation of POTS, DSL and Networking services.
Experience in Serving Area Interface box on a pole, Feeder plant and Drop Wire, cross wire box, and NID.
Experience in cross connection boxes, single/two line pair gain devices, Subscriber Loop Carrier system, Jumper and Jumper wire, access terminals, and SAC boxes.
Perform Pots-DSL Installs, F1-F2 Cable and Pots-DSL testing.
Install and maintain local area networks (LAN) and WiFi networks.
Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
Respond to trouble tickets within acceptable company timeframe standards.
Experience with JDSU test equipment
Perform cable/fiber testing and splicing.
run operating systems to install and/or repair home and/or small business standard HIS or networking products.
Analyze and troubleshoot technical problems or issues.
Determine total line quality to customer’s facilities.
Connect wires and cables to terminals, and attach/detach various kinds of hardware to wires, cables, buildings, and poles.
Use hand power tools, specialty tools, including electronic measuring devices and laptop.
Read and interpret customer service orders, repair tickets, technical drawings, maps blueprints, diagrams and preforms specified work for POTS, HIS, jack work and inside wiring.
Work with telecom color-coded wires and cables.
Salvation Army, Facility Maintenance Worker, 2011-2012
Perform routine building maintenance task
Assist building maintenance technicians with building construction, remodeling, carpentry, electrical, heating ventilation, air conditioning (HVAC) and plumbing.
Contact this candidate