Customer Service High School
Resume:
Jared Smith
Arlington TX, 76017
***************@*****.***
Education
Lake Highlands High School
Dallas, TX
High School Diploma, 2006
Experience
Nelson Cruz & Associates
Collections Specialist
January 2023 to October 2023
●Conducted third party collections for a vast portfolio including credit card deficiency, student loans, personal loans, auto deficiency, and medical deficiency
●Negotiated with customers to reduce delinquency while educating its effect on credit
●Processed customer account payments via debit and ach transactions
●Utilized skip tracing tools to locate valid customer contact information to discuss overdue payments and possible settlement options
●Exemplified knowledge of collection laws and regulations to maintain compliance and accurate collections procedures
Exeter Finance LLC, Irving, Texas
Senior Collector
September 2021 to January 2023
●Negotiated with auto finance customers to reduce delinquency while educating its effect on credit
●Processed customer account payments via debit and ach transactions
●Utilized skip tracing tools to locate valid collateral and customer contact information to discuss overdue payments
●Worked diligently to regularly meet and exceed department goals including manually callings hundreds of contact numbers daily
●Exemplified knowledge of collection laws and regulations to maintain compliance and accurate collections procedures
HGS, Irving, TX
Emergency Roadside Assistance Agent
January 2021 to September 2021
●Assisted customers with mechanical problems on rented vehicles for Avis, Budget, and Payless car rental agencies
●Organized rental vehicle replacement including locating facilities with available vehicles and scheduling customer appointments for pick up
●Coordinated roadside assistance services including towing, fuel delivery, lockout, flat-tire repair, and replacement rental vehicle delivery
●Educated customers on available services in addition to applicable time frames for those services and applicable fees
●Documented services provided for future reference and service dispatch as needed
Rent-A-Center, Irving, TX
Customer Service Agent
June 2019 to December 2020
●Answered customer questions regarding account balances, sales promotions, and order delivery statuses
●Processed customer account payments via debit, ach, and credit transactions
●Ensured delivery drivers had confirmed order information and routes for efficient deliveries
Sprint, Hot Springs, AR
Customer Service Agent
March 2017 to May 2019
●Processed customer account payments via debit, ach, and credit transactions
●Assisted with bill adjustment due to charge discrepancies as needed
●Discussed customer service needs and financial abilities to better assist with plan changes and promotional recommendations
●Activated and cancelled phone lines as needed
●Provided troubleshooting assistance including unlocking phones, resetting phone passwords and pin numbers, resetting voicemails, and changing phone numbers
Other
●Strong knowledge of Microsoft Office
●Great negotiation skills
●Customer focused and active listener
●Strong attention to detail with high personal performance standards
Contact this candidate