Jared Smith

**** ********* ** ***. ***

Arlington TX, 76017

806-***-****

ad1h6t@r.postjobfree.com

Education

Lake Highlands High School

Dallas, TX

High School Diploma, 2006

Experience

Nelson Cruz & Associates

Collections Specialist

January 2023 to October 2023

●Conducted third party collections for a vast portfolio including credit card deficiency, student loans, personal loans, auto deficiency, and medical deficiency

●Negotiated with customers to reduce delinquency while educating its effect on credit

●Processed customer account payments via debit and ach transactions

●Utilized skip tracing tools to locate valid customer contact information to discuss overdue payments and possible settlement options

●Exemplified knowledge of collection laws and regulations to maintain compliance and accurate collections procedures

Exeter Finance LLC, Irving, Texas

Senior Collector

September 2021 to January 2023

●Negotiated with auto finance customers to reduce delinquency while educating its effect on credit

●Processed customer account payments via debit and ach transactions

●Utilized skip tracing tools to locate valid collateral and customer contact information to discuss overdue payments

●Worked diligently to regularly meet and exceed department goals including manually callings hundreds of contact numbers daily

●Exemplified knowledge of collection laws and regulations to maintain compliance and accurate collections procedures

HGS, Irving, TX

Emergency Roadside Assistance Agent

January 2021 to September 2021

●Assisted customers with mechanical problems on rented vehicles for Avis, Budget, and Payless car rental agencies

●Organized rental vehicle replacement including locating facilities with available vehicles and scheduling customer appointments for pick up

●Coordinated roadside assistance services including towing, fuel delivery, lockout, flat-tire repair, and replacement rental vehicle delivery

●Educated customers on available services in addition to applicable time frames for those services and applicable fees

●Documented services provided for future reference and service dispatch as needed

Rent-A-Center, Irving, TX

Customer Service Agent

June 2019 to December 2020

●Answered customer questions regarding account balances, sales promotions, and order delivery statuses

●Processed customer account payments via debit, ach, and credit transactions

●Ensured delivery drivers had confirmed order information and routes for efficient deliveries

Sprint, Hot Springs, AR

Customer Service Agent

March 2017 to May 2019

●Processed customer account payments via debit, ach, and credit transactions

●Assisted with bill adjustment due to charge discrepancies as needed

●Discussed customer service needs and financial abilities to better assist with plan changes and promotional recommendations

●Activated and cancelled phone lines as needed

●Provided troubleshooting assistance including unlocking phones, resetting phone passwords and pin numbers, resetting voicemails, and changing phone numbers

Other

●Strong knowledge of Microsoft Office

●Great negotiation skills

●Customer focused and active listener

●Strong attention to detail with high personal performance standards

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