Customer Service Data Entry
Resume:
Leticia Martinez
*** ******** ****, ************, ** 46260 317-***-**** **********@*****.***
Professional Summary
Dedicated and focused, who excels in customer service with 40 plus years of experience; completing multiple tasks simultaneously and following through to achieve goals. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and staffing facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive customer experiences while maintaining cost-efficiency and compliance.
Skills
Acquisitions
Brochures
Excellent communication
Data entry
Special events
Forms
Front office staffing/outpatient care
Insurance
Inventory
Fluent in Spanish
Customer-focused quality service
Customer service staffing specialist
Patient care/staffing services coordination
Explaining procedures to patients/staffing
Data entry specialist
Excellent customer service skills
Patient/staffing data compilation
Working with specialists
Relationship building
Work History
Front Office Manager, 06/23 to Present
Bounce Back Physical Therapy
Help with Spanish interpreting for the company •Answered telephone calls and transfer calls to office personnel •Scheduled and confirm patient's appointments •Data entry of demographics and insurance information •Assisted with check-in process, collecting copays and rooming patients •Goes to the bank to make deposits •Makes calls to collect unpaid balances •Experience using several medical programs and scanning documents •Responsible for checking benefits and getting authorizations from insurance companies •Other duties as assigned.
Patient Service Specialist, 06/09 to 01/15 - 07/18 to 04/22
ATI Physical Therapy
Help with Spanish interpreting for the company •Help covering other clinics on site or remotely •Trained new front office coordinators when needed •Answered telephone calls and transfer calls to office personnel •Scheduled and confirm patient's appointments •Data entry of demographics and insurance information •Assisted with check-in process, collecting copays and rooming patients •Experience using several medical programs and scanning documents •Responsible for getting authorizations from insurance companies •Other duties as assigned.
Outreach Partnerships Manager, 6/17-07/18
Morales Group Inc.
Cultivate outreach initiatives and relationship building with community-based organizations •Build pipelines to drive a higher level and higher volume of applicants for the positions in all of Morales Groups core businesses • Develop and implement internal diversity training, awareness and sensitivity • Attend and facilitate Outreach Monthly Meetings and Community Town Halls •Maintain excellent communication/working relationships with all internal departments •Work with VP of Communications, Director of H.R. and Upper Level Management to develop a companywide Customer Service Standards •Coordinate volunteer opportunities with Outreach Partners •Maintain track of internal employee’s volunteer hours •Manage and execute participation in job fairs •Attend training as required • Other duties as assigned.
Manager of First Impressions, 1/15-6/17
Morales Group Inc.
Greeted employees, clients, vendors and guided guests to appropriate are •Listened to voicemails and notified appropriate team members of any messages and documents in system •Coordinated live check pick up with Payroll Department •Responsible for updating direct deposit, address change and tax exemptions information •Directed employment verification requests to The Work Number •Communicated with The Work Number and Manager when system or process issues arose •Assigned new hires and rehires application, onboarding documents and additional forms •Documented employee interactions in TempWorks •Managed incoming mail and deliveries •Answered inbound phone calls, recorded messages in Tempworks and notified appropriate internal group •Basic understanding of daily open orders to identified suitable candidates •Ran ADP report in TempWorks and sent to ADP contact weekly.
Chicago Greeters Program Coordinator, 04/2005 to 07/2006
City of Chicago, Department of Cultural Affairs
Coordinated volunteer tour guides with visitor's interest •Helped coordinate special events in department •Sent out tourism information via mail to interested parties •Provided monthly reports to Cultural Affairs Commissioner on tourist visits provided.
Visitor information Representative, •Onsite manager, 05/1997 to 04/2005
Chicago Office of Tourism
Trained new employees •Provided tourism information to hundreds of visitors •Conveyed a professional image while on the phone or greeting visitors •Stayed abreast of all current city events •Kept weekly inventory of tourist brochures •Attended tourism-related functions to enhance knowledge of venues •Provided daily tourist tracking report to upper management.
Education
Bridging the Gap Medical Interpreter Certificate: 2008
Associate: Applied Science, Travel, Hotel and Tourism
Robert Morris College - Chicago, IL 1998
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