PASQUALE MONTANO

*** ********** **** ******, ** *0543

Mobile: 630-***-**** ad1h4u@r.postjobfree.com

Administrative Officer Automotive Loss

Relationship Management Auto Claims Detail - Oriented

A highly dedicated and motivated Property Damage professional with over 33 years of experience in the automotive, claims, and appraisal industry. Seasoned at building relationships with auto repair shops and vendors to ensure quality work on repairs within industry cost standards. Competent at managing, leading and training diverse teams in various locations to meet objectives and guidelines. Accomplished at resolving complex customer issues. Technically proficient in CCC one estimating and portal system, InsureSoft (Diamond) program, and Image Right system.

Leadership

Management

Customer Service

Problem Resolution

Training

Claims Management

Auto Repairs

Human Resources

Quality Control

Auto Equipment

Appraisers

Collision Repairs

Claim Estimates

Multi-State Responsibility

Mechanical Equipment

Professional Experience

COLLISION BOSS, INC., CHATHAM, Chicago, IL 07/2016 – Present

COLLISION BOSS, INC., Oswego, IL

Owner/Operator

Operational oversight of daily activities to include estimates/appraisals, scheduling, repair and Quality Control

Management of hiring process, training of staff and Payroll cycle

Vendor relationship management

Servesd as the point of contact for escalated customer or vendor concerns with successful resolution

UNIQUE INSURANCE COMPANY, Niles, IL 10/2008 – 06/2016

Property Damage Manager

Lead, train, and manage up to 12 field appraisers and in house review staff in all areas of responsibility.

Supervise claim department and monitor review estimates from various repair shops and field appraisers in six states to safeguard expenses are within the industry standards.

Identify, foster and build relationships with various auto collision repair shops in six states to facilitate auto repairs programs and drive-in locations to maximize customer satisfaction.

Continuously audit contracted repair shops to ensure quality work is performed on auto repairs in a timely manner.

Prepare collision damage estimates as needed and settle claims in an expeditious manner.

Approve & move total losses vehicles out of body shops timely with payment.

UNIQUE INSURANCE COMPANY, Chicago, IL 02/2007 – 10/2008

APPOLLO CASUALTY COMPANY, Des Plaines, IL 05/2005 – 02/2007

Auto Damage Field Appraiser

Inspected and provided estimates on collision damaged vehicles to determine total loss or repairable options.

Built relationships with a repair shops and vendors to ensure quality vehicle workmanship on vehicle repairs.

HOLLYWOOD COLLISON CENTER & TOWING, Aurora, IL 01/1995 – 05/2005

Owner/Operator

Oversaw and directed work schedules and training programs for 15 employees.

Had full P/L, inventory ordering and control, quality control processes, and operations responsibility for entire organization.

Examined damaged vehicles and offered estimates for various insurance companies.

Was the point of contact for escalated customer issues and successfully mediated issues.

Other Professional Experience: Parts Manager/Estimator – Jay Kay Auto Collision, 03/1993 – 01/1995Education

Diploma, Curie High School, Chicago, IL

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