Customer Service Administrative Operations
Resume:
Stephanie Hines
Summary
Medical Administrator Profile
Exceptionally driven and resourceful professional with 12+ years’ comprehensive experience in directing multi-faceted administrative operations and delivering best-in-class services that surpass customer expectations.
Highly dedicated with remarkable success in tactically implementing policies and regulations as well as answering inquiries via digital and telephone channels, collecting medical documents, and maintaining appropriate records. Exquisite attention to detail; excel in prioritizing and accomplishing tasks within team or independently. Well-grounded in obtaining, endorsing, and processing insurance information along with substantial expertise in scheduling and managing appointments. Tenacious with core aptitude in creating a culture of welcoming and providing managerial support in partnership with colleagues that move organization and project forward. Renowned as competitive, reliable, adaptable, and passionate with strong acumen for administrative leadership in fast-paced and high-volume environment. Instrumental in leveraging excellent oral and written communication, interpersonal, and organizational abilities that connect with stakeholders at all levels and disciplines. Persuasive presenter with proficiency in diverse range of software and possess 55 WPM typing speed.
Area of Expertise
•Change Management
•Continuous Process Improvement
•Administrative Operations Management
•Record Management
•Requirements Analysis
•Team Player
•Customer Service
•Regulatory Compliance
•Customer Relationships Management
Career Experience
Patient Account Representative, EMTech Revenue Management, Spartanburg, South Carolina 2022
Answer patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies. Utilize provided resources and critical thinking skills to produce accurate answers. Explain insurance benefits to patients. Collect payments from patients for processing.
Updated patient insurance and reprocessed claims to third-party insurance.
Eligibility Specialist, AppleOne, Greenville, South Carolina 2019 – 2022
Collaborate with individuals and families to provide information and gather documents. Identify eligibility by carefully analyzing applicant’s documents. Closely follow processes, procedures, and policies to accomplish tasks on time, including medical eligibility determinations.
Partnered with team members and ensured 100% availability for customers.
Merchant, Belk, Spartanburg, South Carolina 2017 – 2018
Properly managed stock on sales floor to enhance product visibility. Created beautiful sales signs by utilizing novel ideas. Installed weekly sales posters on floor to promote offers.
Boosted customer rate by improving each product presentation.
Caregiver, Comfort Keepers, Spartanburg, South Carolina 2016 – 2017
Liaised with customers to deliver positive support in grocery shopping and cooking. Alerted customers to take medicines on time. Demonstrated competent performance and accomplished numerous duties, including appointment arrangements.
Successfully achieved positive feedback from elderly patients upon delivering extraordinary care service.
Patient Access Representative, OfficeTeam, Spartanburg, South Carolina 2015 – 2016
Pleasantly greeted patients to increase satisfaction level. Orchestrated with patients to collect financial and demographic information. Examined and verified insurance eligibility to timely provide care services.
Willingly accepted new job assignments and served in medical record department.
Server, Cracker Barrel, Spartanburg, South Carolina 2012 – 2015
Coordinated with customers to deliver exceptional and fast service that boost experience. Reviewed customers’ needs to offer optimal solutions.
Maximized customer satisfaction by consistently supplying necessary support.
Front Desk Clerk, Coop's Health and Fitness, Greenville, South Carolina 2007 – 2012
Gathered key information from guests and members to maintain appropriate records. Exhibited proper phone call etiquette and addressed inquiries via call. Collaborated with gym members to get and reconcile payments.
Successfully built strong relationships with customers and provided top-quality services in alignment with requirements.
Additional Experience
Customer Service Representative, OfficeTeam, Spartanburg, South Carolina
Sales Associate, Ollie's Bargain Outlet, Spartanburg, South Carolina
Education & Credentials
Associate of Science in Health Administrative Services
Colorado Technical University, Colorado Springs, Colorado
Certificate in Medical Billing and Coding
Virginia College, Spartanburg, South Carolina
Certificate in Medical Clerical
Greenville Technical College, Greenville, South Carolina
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