WILLIAM B. FOLZ

Orange County, CA • ad1h3l@r.postjobfree.com • 949-***-****

An experienced ScrumMaster/IT Technical Project Manager adept at strategic direction, improving productivity, risk analysis, education program delivery and customer satisfaction through analysis and process improvement. Advanced Certified ScrumMaster (A-CSM) • Agile Process - SDLC • Atlassian: JIRA & Confluence • Coach & Motivator • Sr. Software Delivery Manager • Technical Processes & Programs • Industrial/Organizational Psychology SUMMARY OF QUALIFICATIONS

• Dual graduate degrees: MBA (Grantham University) and Master of Organizational Leadership (BIOLA)

• Advanced Certified ScrumMaster® - https://www.scrumalliance.org/community/profile/wfolz : ID: 000877322

• PMP Candidate – Earned certification for completion of Project Management Academy

• Four-year technical degree: Bachelor of Science in Management of Technical Operations (Embry Riddle)

• More than 17 years of experience directing senior-level teams in a headquarters environment. Manage the capture, analysis, and reporting of labor metrics and project-performance indicators.

• International work experience – Highly decorated United States Air Force leader with global air operations management experience. Recipient of Travis Air Force 715th Air Mobility Squadron - Airman of the Year

• Successfully pursue relationship development and influence without direct authority; influence resource managers and sponsors, champions, and other project stakeholders to achieve goals, focusing on cost savings.

• Proven verbal and written communications skills; communicate vision and strategy to achieve objectives.

• Team player with excellent organizational, multi-tasking, and delegating skills; lead project managers overseeing projects that deploy proven product and technology initiatives by group or one-on-one coaching.

• Able to develop and maintain effective internal and external working relationships, up, down, and laterally; Performing in a Program Manager role, directly and indirectly supervise cross-functional project managers and project management consultants, experts, and coordinators for an average of 40+ projects annually.

• Field service management experience; direct the planning, control, and execution of specific projects; work with program and project managers to take corrective actions to ensure projects are on time and under budget.

• Proficient in Microsoft Windows and Office. Highly proficient in – JIRA / Confluence & Azure DevOps PROFESSIONAL EXPERIENCE

IT - SR. TECHNICAL PROJECT MANAGER, IIC / SR. SCRUM MASTER (A-CSM) 2022 – Present Insight Investments, LLC, Costa Mesa, CA

• Reduced communication gaps between cross-functional teams by 20% through the introduction and effective utilization of JIRA/Confluence. Enhanced collaboration and accelerated decision-making for C-level stakeholders.

• Led and facilitated three Scrum teams through comprehensive project sprint planning, scrum ceremonies, and seamless DEV, UAT and PROD execution across various operational and execution project layers.

• Spearheaded the implementation of PMO SDLC Management by integrating agile and project management best practices alongside change management strategies.

• Ensured seamless communication, adherence to budget, and timely delivery by effectively coordinating with vendors and external TPMs in order to align sprint dependencies with offshore development scrum teams.

• Created comprehensive documentation within Confluence resulting in a balanced and prioritized backlog, facilitating process understanding across all organizational levels via stakeholder and scrum retrospective sessions.

• Streamlined code branching processes as presented in the defined organizational ‘Definition of Ready and Done’ workflows, resulting in smoother transitions across environments and a 20% drop in PROD release errors.

• Introduced bi-weekly DevOps PROD release runbook meetings, optimizing release planning and execution, consequently enhancing project efficiency by 20% over the course of one year. RELEASE TRAIN ENGINEER (RTE) / ADVANCED SCRUM MASTER (A-CSM) 2019 – 2022 SeneGence International, Foothill Ranch, CA

• Proven effective communicator as established through the creation and facilitation of the Agile Cross-Team events and processes attributing to departmental meeting decline (20%) and risk mitigation (25%).

• Manage a team of Scrum Masters who are responsible for the execution of agile framework and methodologies.

• Facilitate Program Increment planning by collaborating closely with stakeholders and business analysts. Ensuring the clarity of the Operational Program Level (OPM) backlog to create a coherent roadmap.

• Established the current release and change management process using Azure queries to display active sprint KPIs, preparing for bi-weekly DevOps runbook walkthroughs and PROD sprint releases. SENIOR RELEASE COORDINATOR – SDLC (Software Delivery Lifecycle) 2018 – 2019 loanDepot (mello mortgage) – Irvine, CA

• Actively perform activities centered on the management and deployment of db. scripts and software code by means of the SDLC process – achieving a 97% deployment success rate with 1 rollback during tenure.

• Contributing to the continuous management and improvements to the release process geared towards enhancing and utilizing both JIRA and Confluence. Transferred runbooks process from MS Excel to JIRA.

• Directly responsible for organizing code promotion, validating deployments packages in relation to SDLC timelines under the guidance of the Director of Technology Service Delivery.

• Successful deployment of key platforms by means of runbook grooming by means of stakeholder facilitation

(“the business” & SEMs) - working directly with DevOps, exploratory data analysis (EDA) and DBA teams. PROJECT / PROGRAM MANAGER / CERTIFIED SCRUM MASTER (CSM) 2013 – 2018 PADI - Professional Association of Diving Instructors – Rancho Santa Margarita, CA

• Coach, facilitate, and lead meetings with international cross-functional Scrum teams, product owners, and business stakeholders on the Agile framework, impacting over 300 personnel globally. Achieved 89% positive training survey feedback, indicating effective communication and training delivery.

• As the primary facilitator, incorporate organization & industry best practices for sprint planning, stand-up, sprint review, and the sprint retrospective – implemented an agile methodology for enhanced project reporting

• Qualify the product backlog ensuring task prioritization to meet business objectives, while reducing workload inefficiencies to promote a sustainable sprint velocity. This resulted in a steady annual 92% completion rate.

• Provide supporting data and acute reporting to avoid arbitrary deadlines outside development team capacity.

• Effectively conduct daily stand-ups to ensure development is in line with sprint board epics, versions, user stories, and issues to structure development for a synchronized release-move from staging to production.

• Champion and enhance the current Quality Assurance process through research and consultative vetting of industry best practices. Provided means for enhanced QA reporting where was previously lacking. PROJECT MANAGER 2011 – 2013

ALTEC INC. – Laguna Hills, CA

• Project coordination through a 5-phase methodology consisting of estimation, specification, configuration, installation, and stabilization. Operating on an international basis with a client base of 13,000 customers with integrated solutions for Epicor (Enterprise, Vista/Vantane, iScala), Sage (MAS 90/200, MAS 500, PFW, Accpac), Microsoft Dynamics (GP, NAV, SL, AX) and SAP. Reports to the Director of Professional Services.

• Distribution and tracking of project workflow, process, and timeline scheduling preceding the kickoff call.

• Coordination of technical scoping call, environment review and sales cycle change of contractual agreements.

• Oversees four project technical consultants prioritizing competing priorities with 1,200 annual projects. EDUCATION AND TRAINING

MASTER OF BUSINESS ADMINISTRATION (MBA)

GRANTHAM UNIVERSITY Kansas City, MO

MASTER OF ARTS, ORGANIZATIONAL LEADERSHIP / INDUSTRIAL PSYCOLOGY BIOLA UNIVERSITY La Mirada, CA; graduated cum laude with a 3.7 GPA BACHELOR OF SCIENCE, MANAGEMENT OF TECHNICAL OPS

EMBRY RIDDLE AERONAUTICAL Daytona Beach, FL; graduated with 3.5 GPA and made Dean’s List (3 x’s) ASSOCIATES OF SCIENCE, INFORMATION SYSTEMS TECHNOLOGY COMMUNITY COLLEGE OF THE AIR FORCE Maxwell Air Force Base, AL; 3.4 GPA PROFESSIONAL AND VOLUNTEER ORGANIZATIONS

• Corporate Development – Arche’ International non-profit 501-C3 organization

• Event Division Coordinator – Multiple Sclerosis Annual Bike Tour

• Event Division Coordinator – Komen Orange County Race for the Cure Newport Beach

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