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Customer Service

Location:
Hutto, TX
Salary:
$20/hr or more
Posted:
November 27, 2023

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Resume:

ELISHA R. ABUNDEZ

P.O. Box ****, Thorndale, TX **577

(512) 375- 7820 ad1h3k@r.postjobfree.com

OBJECTIVE

Entry level administrative, bookkeeping or clerical position with potential for career growth in the education field. Use of multi-cultural skills a plus.

SKILLS & ABILITIES

Bilingual (English/Spanish)

Microsoft Suite (Excel, Word, etc.)

Education/behavioral needs of children with Autism

Customer service/courteous interactions with clientele

EMPLOYMENT

1998-2003

Austin, Texas

DRAFTSMAN ASSISTANT

Accelerated Drafting Service

·Running blueline to generate blueprint sets for customer review and approval, both new housing developments and existing site modification. Assisted with office administration, answering phones, cleaning and interfacing with the public.

2002-2004

Austin, Texas

2004

Austin, Texas

2005

Austin, Texas

2005-2006

Austin, Texas

2015-2017 Pflugerville, Texas

2010-2022 Pflugerville, Texas

2015-present

Pflugerville, Texas

SPANISH/ENGLISH TUTOR, AMERICAN CULTURE ADAPTATION FACILITATOR

Global Education Ministries (Seoul-Based)

Worked with an exchange program to teach English grammar and conversational skills to Korean and Spanish-speaking students. Taught American culture classes to Korean-born students as part of their full immersion program. Also taught English-speaking students fundamental Spanish.

RECEPTIONIST / ADMINISTRATIVE ASSISTANT

Brackenridge Hospital

Tasks included filing, bill coding and other organized work for the Environmental Services department. In charge of employee relations as well as communications between employees and their supervisors. Translated paperwork from and into both Spanish and English. Dealt with transferring calls and directing clients to the proper advisor.

TELEMARKETER

MCI Telecommunications

Made calls from the Spanish department to locations throughout the continental United States with emphasis on the Hispanic immigrant population. Strong ability to multi-task and memorize various details, incorporating them in a fast-paced environment.

CHILDCARE WORKER

Anderson Mill Baptist Church

Cared for one and two-year-old children in the nursery.

SUBSTITUTE TEACHER

Pflugerville Independent School District

Subbed at various elementary schools within the district, following prewritten

curriculum lessons and detailed notes for each class.

OFFICE MANAGER/CLIENT INTERFACING/BOOKKEEPER

Tile & Custom Flooring, Abundez Tiling

Supported business owner in client interactions, including translating conversations both online and in person. Created templates and forms for all company plans and job responsibilities. Took detailed notes on all jobs and customer conversations. Organized appointments for quotes/bids as well as wrote out entire company’s weekly schedule. Itemized receipts and all business tax information, wrote out checks for each subcontractor.

EDUCATIONAL ASSOCIATE

Brookhollow Elementary (Comm. / Essentials / Behavior)

Supported certified teachers in cultivating academic goals for students, as well as aided in pupil behavior correction. Taught in the Special Education department, with a heavy emphasis on ABA therapy for students with Autism, as well as tended to the medical needs of medically fragile students (G-tube cleaning and feeding, administering insulin, etc.

EDUCATION

2004

Austin, TX

2007 Austin, TX

BOWIE HIGH SCHOOL / GRADUATE

Honors English and Spanish Student

AUSTIN COMMUNITY COLLEGE

ParaEducator Institute / Special Education ParaEducator Institute Certification



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