Customer Service Program Management
Resume:
Steven T. Andrews, Jr.
**** ********** ***** ***, ******* NC 27604
***********@*****.***
Objective: Seeking a challenging at administrative position with room for advancement. Outstanding bilingualist with a career reflecting over seventeen years of customer service, administration, and program management in businesses.
Education:
North Carolina State University Raleigh, NC
Bachelor of Arts in Psychology, Magna Cum Laude December 2005
Minor in Spanish, Bilingual
Skills: Microsoft Office, Customer Service, Administration, Program Management, Project Coordination, Planning, Scheduling, Communication Skills, Detail-oriented, Problem Solving
Employment:
Wake Medical Health & Hospital Raleigh, NC
● Patient Account Represent 2013-present
Check in patients: verify identification, obtain demographic information,
insurance, copayments, deductibles, notary services
Work effectively with families, colleagues, supervisors to implement quality healthcare; positive working relationship with support staff, administrators, and patients
Interdepartmental coordination; scheduling tasks; keep thorough records and files; managed supply and forms inventory; administers Medicare forms; manage databases
Maintain strong observation, assessment, and intervention skills to monitor and report changes in program implementation
Possess a solid working knowledge of state and federal requirements; develop and document organization’s policies and procedures
Operated office and technological equipment, multi-line phone system operation; established confidential electronic filing system for all correspondence
Maintain utmost discretion when dealing with patient sensitive topics
United Parcel Service Raleigh, NC
●Supervisor/Trainer 2001-2012
Supervised and trained many employees; administrated safety compliance, working knowledge and expertise in logistics, state and federal requirements; developed and documented organization’s policies and procedure
Scheduled, coordinated meetings and tasks for management, coworkers, and employees; managed databases; interdepartmental coordination
Kept thorough records and files; maintained stock in accordance with monthly budget; developed filing and organizational practices to achieve compliance during auditing
Maintained strong observation, assessment, and intervention skills to monitor and report changes in program implementation
Duke Raleigh Hospital Raleigh, NC
●Patient Registration 2007-2012
Interdepartmental coordination; scheduling tasks; Managed databases
Operated various office and technological equipment, multi-line phone system operation; established confidential electronic filing system
Worked effectively with families, colleagues, supervisors to implement quality programs; positive working relationship with support staff, administrators, patients
Maintained strong observation, assessment, and intervention skills to monitor and report changes in program implementation; thorough knowledge of insurance administration
Kept thorough records and files; maintained stock in accordance with monthly budget; ordered supplies and materials; managed supply and forms inventory
Possessed a solid working knowledge of state and federal requirements; developed and documented organization’s policies and procedure
ResCare Raleigh, NC ●Patient Care 2006-2007
Compassionate interaction with patients with disabilities and staff
Awareness of patient’s medical issues and supported patients with severe disabilities in the community
Maintained strong observation, assessment, and intervention skills to monitor and report changes in program implementation
Possessed a solid working knowledge of state and federal requirements; developed and documented organization’s policies and procedure
Flexibility on work shifts
Taco Bell Raleigh, NC
●Shift Manager 1992-1998
Proficient supervisor of employees
Accurate nightly deposit of sales receipts
Professional Associations:
Golden Key International Honor Society
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