Technical Support Customer Success

MANUEL WONG

San Jose, CA Contact: (***) *** – ***2 ad1h1w@r.postjobfree.com

NETWORK ATTACHED STORAGE (NAS) ENGINEER

Customer Services Technical Support Field Engineer Conflict Resolution EXECUTIVE PROFILE

Detail oriented, resourceful and diligent networking (IT) professional, offering 30+ years of comprehensive experience in NAS related solutions to assure customer success and provide solutions to Windows/Unix host & network issues. Held accountable for storage infrastructure tasks, including provisioning of connectivity issues, system upgrades, providing maintenance to storage devices, and improving processes and procedures. Proven record developing solutions that improve efficiency of IT and business operations.

Comprehensive expertise in hardware / server programming, configuration, troubleshooting and support.

In-depth knowledge of network security / storage policies and procedures.

Excellent communicator, easily fostering rapport and trust from end-user to executive levels. CORE COMPETENCIES

Help Desk and Data Network Mgmt. Engineering Installation & Routing Trouble Shooting & Resolutions Multitasking & Time Management Network Storage and Configuration Client Relationship Management Technical Change Management Operations & Maintenance Training & Support Planning TECHNICAL COMPETENCY FORTE

Avamar Celerra Centera Clariion Isilon RecoverPoint Symetrix/Vmax VNX Vplex Windows/Unix PROFESSIONAL WORK HISTORY

Customer Engineer Unysis Corporation / Hemmersbach July 2018–Nov 2021; Nov 2021- Present

Servicing servers (Proliant, Apollo, Cloudline), server storage (3Par, StoreOnce, Nimble, Primera), network switches (Arista), and tape library systems (MSL).

Maintain, service, install and troubleshoot hardware problems. Server Technician Dell EMC Corporation Santa Clara, CA Mar 2018 – July 2018

Maintained, repaired, and troubleshot Dell server and server storage systems and hardware problems. Storage Engineer Kovarus Inc, San Ramon - CA Sept 2013 – Oct 2016

Installed and configured EMC storgage systems.

Worked on storge products and applicances, including Avamar, Celerra, Clariion, Data Domain, Isilon, VNX/VNX2, and Nimble Storage.

Verified Customer’s server network connectivity to the storage array.

Performed installations of FC switches (Cisco, Brocade) and zoning. Resolved technical issues at client’s site.

Analyzed storage environments and implemented customized configuration to meet performance requirement. Customer Support Engineer EMC Corporation, Santa Clara – CA Dec 2004 – Sept 2013

Contributed to solving complex network attached storage issues.

Supported a vast range of storage products and appliances, including Avamar, Celerra, Clariion, Isilon, Symmetrix, etc. Handled Centera replication tasks, Clariion storage, and implementing zoning (switch) best practices

Performed installation of FC switches (Cisco, Brocade, McData).

Played a pivotal role in accomplishing backlog of installations and upgrades for the Cisco account. Technical Support BlueArc Corporation, San Jose – CA Feb 2001 – Nov 2004

Worked with vendors to resolve escalated software and hardware problems.

Provided in-depth technical support with proven skills in understanding customer storage requirements.

Involved in capacity planning and performance analysis of storage infrastructure and supports NAS file server with due diligence.

Efficiently prioritizes and manages ticket queue, provides phone support, and performs advanced infrastructure maintenance. Senior Customer Engineer EMC Corporation, Santa Clara – CA Jan 2000 – Feb 2001 Senior Field Engineer Digital Equipment / Compaq Computer Corporation Oct 1988 – Jan 2000 EDUCATION

High School Diploma Miami Senior High School, Miami – FL REFERENCES AVAILABLE UPON REQUEST

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