Customer Service Project Manager

Tina Cervantes

775-***-**** (cell) **** Zoe Drive; Amarillo, Texas 79119 ad1gys@r.postjobfree.com

With over 18 years of experience in the food and hospitality industry, I possess an extensive background in service coordination, food preparation, serving, bartending, and customer service. I have a true passion for serving people and making sure all customers’ needs are being met. I have an upbeat and positive disposition that customers gravitate toward.

Career Synopsis

Western Bowl (Amarillo, TX)/ Bar Manager December 2010 – Present

Youth Advocate Program (Amarillo, TX) July 2014 – April 2015

Volunteer CASA (Amarillo, TX) November 2014 – April 2015

Bogue Properties (Amarillo, TX) / Leasing Agent June 2011 – February 2012

Applebee’s Restaurant (Amarillo, TX) / Server June 2010 – May 2011

Amarillo Country Club (Amarillo, TX) / Bartender January 2010 – June 2010

Islander Cruise Ships (Seattle, WA) / Bartender April 2007 – May 2009

Applebee’s Restaurant (Auburn, WA) / Server May 2006 – April 2007

Denny’s Restaurant (Auburn, WA)/ Service Coordinator, Bartender, Server June 1992 – April 2005

Areas of Expertise

Strong oral and written communication skills, with emphasis on proper English usage, grammar, spelling, punctuation and vocabulary

Provide leadership and coordinate allocation of resources within the team requirements

Problem identification and resolution, active listening, critical thinking, multi-tasking, and work quickly under pressure and in a fast-paced environment without sacrificing quality

Customer service oriented, flexible and motivated to learn and share knowledge with others

Manage workflow and timely delivery by applying project manager skills

Tracking and ordering inventory, office supplies and office equipment

Maintain related files, sensitive documents, records and receipts

Knowledge of meeting policies and procedures

Operate office equipment such as; personal computers, typewriters, telephones, calculator, copy and

fax machines

Education and Training

Federal Way High School Graduated 1985

High School Diploma

Volunteer Work

Food Bank June 2009 – November 2009

Auburn, Washington February 2008 –December 2008

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