Darryl J. Jones

**** ***** ****** ******

Tulsa, OK 74106-3921

918-***-****

ad1gyn@r.postjobfree.com

Career Objective

To enhance and further my career and obtain a position that will fully utilize my administrative and coordinating skills in developing a career in customer service with opportunities for advancement.

Brief

More than five years of experience in multiple environments that require the ability to learn quickly, adapt to changing workplace settings and to use my concept development skills:

- Ability to work independently - Capable of learning quickly - Excellent communication skills

Technical skills:

- Basic Office Procedures - Microsoft Outlook - Microsoft Word - Microsoft Excel

- Microsoft Teams - Verint - Skype - Slack

- Web Connect - Quest One Active Role Server - VCC

Profile

Strong organizational/planning skills…Diligent…Detail oriented…Resourceful…

Results-oriented…Ability to learn quickly…Articulate…

Education

American Training Institute, Tulsa, OK – Business Studies 2000

Completed intensive courses in Office Systems Technology Information including practical hands on courses

Northeastern Oklahoma State University – Tahlequah, OK 1988 to 1991

Completed course work in general studies with a focus in Business Administration as a major and a minor in Accounting

Experience

AvantiveSolutionDXC Technology Services LLC – Tulsa, OK 2022 - 2023

Received inbound calls and from assisting insurance service personnel and recipients of Medicare and Medicaid with account inquiries.

DXC Technology Services LLC – Tulsa, OK 2013- 2021

Technical Service Desk Representative

Received inbound calls from employees and consultants assisting, technical troubleshooting and processing information pertaining to accounts, of the New York City Department of Education Network.

Hewlett-Packard Enterprises (ISS) – Tulsa, OK 2010 - 2013

Dock Operator-Mailroom Clerk/Facilities Personnel

Shipping, receiving of packages, freight and dock operations. Entering data and tracking of incoming parcels, freight and mail. Counting, sorting, and disbursing of incoming and outgoing mail and parcels and maintenance of printers, copiers as well as janitorial detail.

Spirit Aero systems Corporation (Verify Inc.) – Tulsa, OK 2009

File Clerk

Filing of assembly tickets manually, scanning assembly tickets into the computer system, retrieving and duplicating assembly tickets at request, removing and preparing older assembly tickets to be shipped to storage.

Community Care of Oklahoma (AcctKnowledge) – Tulsa, OK 2009

Mailroom Clerk

Receiving and disbursing of incoming mail and medical claims. Opening and sorting of incoming mail and medical claims, operation and maintenance copier machines, preparing mail for daily pick-up.

IKON Office Solutions (Placement Pros.) – Tulsa, OK 2008

Mail/File Clerk

Receiving and distributing mail, filing contracts, copier machine and shredder bin maintenance. Assisting with the front counter and in the print shop.

First Data Resources Corporation, Tulsa, OK 2006 to 2007

Credit Card Specialist

Received inbound calls assisting and processing information pertaining to credit cards and other banking services for members of USAA Federal Savings Bank.

DecisionOne Corporation, Tulsa, OK 2001 to 2005

Customer Service/Sales Representative

Received inbound calls from Sprint customers assisting with billing and devices for a major wireless communication carrier.

Whirlpool Corporation, Tulsa, OK 2001 to 2005

Assembler

Preformed various duties related to the mass assembly of gas and electric free-standing ranges.

United States Postal Service, (Processing and Distribution Center) - Tulsa, OK 1992 to 1996

Casual Mail handler

Preformed various duties in the processing and distribution of US, mail and parcel postage.

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