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Customer Service Team Leader

Location:
Brampton, ON, Canada
Posted:
November 26, 2023

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Resume:

Shantel Noble

** ******** ********, ********, ******* L7A 1S1 647-***-**** ad1gx4@r.postjobfree.com

Objective

To secure a part time position in the retail sector where I can continue to grow my skill set in customer service.

Highlight of Qualifications

●Ability to work independently and contribute as an effective team player.

●Great communication skills to provide effective customer service.

●Knowledge of WHMIS protocols.

Education

Ontario Secondary School Diploma

●Graduated in June 2021 from Notre Dame Catholic Secondary School

Work Experience

Menchie's Frozen Yogurt

Brampton,wZ ON

July 2019 - August 2019

Cashier

●Assisted customers to complete their purchases and to join the rewards program, this promoted loyalty to the company and assisted with additional sales.

●Was responsible for counting cash in the register at both the beginning and end of the shifts, this ensured accuracy of accounting details.

●Provided friendly customer service, by answering inquiries and addressing concerns.

●Processed point of sales transactions which included cash, debit and credit purchases or refunds.

●Assisted team members to clean the store effectively, adhering to policies and WHMIS guidelines.

Flips (school co-op placement)

Brampton, ON

February 2020 - March 2020

Cashier

●Responsible for a friendly customer service experience while undertaking transactions on the cash register and bagging the customer’s purchases.

●Mopping, sweeping using chemicals safely to clean the bathroom and facilities in the store.

●Performed cleaning duties at the front and back of the store and the back room and the front tables.

●Restocked and arranged products at various storage locations in the store.

●Taking customer's correct orders and delivering food and beverages in a timely manner.

●Provided menu recommendations to customers while answering questions and sharing additional information with restaurant patrons.

Mcdonalds

Brampton, ON

April 2021 - current

Cashier

●Provided friendly customer service, by answering inquiries and addressing concerns. Responsible for a friendly customer service experience while undertaking transactions on the cash register which included cash, debit and credit purchases.

●Responsible for taking orders and money on drive thru.

●Responsible for bagging and handing out delivery orders.

●Responsible for bagging and handing out the customer’s orders.

●Taking customer's correct orders and delivering food and beverages in a timely manner.

●Mopping, sweeping using chemicals safely to clean the bathroom and facilities in the store.

●Assisted team members to clean the store effectively, adhering to policies and WHMIS guidelines.

●Restocked and arranged products at various storage locations in the store.

Extra-Curricular and Volunteer Experience

Grade 9 Get Ready Orientation- Team Leader

Notre Dame Secondary School June 2019 - August 2019

●Provided orientation to incoming grader nine students

●Facilitated orientation activities

●Informed students about their high school courses

Bellas (in school program) -Team Leader

Notre Dame Secondary School February 2019 - June 2019

●Helped young women in need of emotional support and social support through interactive activities, creative arts expression through dance and recreation.

●Accepted the nomination for a team leader from my peers and underwent day training through the school.

●Assisted in the planning and preparation for Black history activities with my team of 8 students of all grades.

Skills and Abilities

●Reliable

●Trustworthy

●Creativity

●Organized

●Responsible

●Works well with others

●Excellent communication skills

Hobbies and Interests

●Dance

●Babysitting

●Music

●Cooking



Contact this candidate