Tiffany Allen

Experienced and dedicated customer care professional committed to delivering high-quality service. Skilled in handling customer inquiries, resolving issues, and providing accurate information in a timely manner. Proficient in using customer support software and online platforms to efficiently manage and track customer interactions. Castro Valley, Ca 510-***-**** Ti ad1gwp@r.postjobfree.com WORK EXPERIENCE

Ariat International — Customer Care Agent

Bay Home & Windows — Scheduling/ Project Coordinator Hello Super — Authorization Specialist

Renewal By Andersen — Permit Coordinator

EDUCATION

Chabot College — Associate’s Degree

11/2022 to Present, San Leandro, Ca

Provided customer service over the phone and through online channels, such as live chat and email Responded to customers/retailers inquiries promptly and accurately, provided information about our products and assisted with order placements, cancellations, refunds, and warranty claims 08/2020 to 06/2022, Pleasanton, Ca

Worked with project managers to ensure that window covering projects were delivered on time, within budget, and that the customers needs were met. Followed up with customers during and after projects were completed. Managed appointment calendars, cancellations, scheduled/rescheduled and con rmed appointments 11/2017 to 08/2019, San Francisco, Ca

Reviewed diagnostic reports and veri ed policy coverage for new claims. Assisted homeowners in understanding their policy coverage and answered any questions or concerns Issued pay out amounts or coordinated repairs or replacements, and ensured that all claims were processed accurately and e ciently.

11/2015 to 01/2017, Hayward, Ca

Completed application forms with necessary documentation, ensured compliance with regulations, tracked the progress of the permit applications

Scheduled both in progress and nal inspections with City/County building inspectors on behalf of the customers 05/2013 to 06/2016