Anna Pence

*** **** ******* ***** *********, MO *5020 573-***-**** ad1gw0@r.postjobfree.com

Education

Missouri State University (MSU) – Projected Graduation May 2025

Hospitality Leadership Major – General Operations

ServSafe Manager 2022 & Forbes Luxury Certifications

Pittsburg State University (PSU), Pittsburg, KS

Carl Junction High School, Carl Junction, MO May 2018

Experience

LOTO State Park Marina, Osage Beach, MO February 2023 – Current

Retail Supervisor

-Invoicing & receiving for a $100,000+ operation

-Training staff on cash register and operating procedures

-Keeping an up to date and full inventory for the property

-Communicate with leadership and staff about property needs

Granny Shaffer’s Family Restaurant, Joplin, MO July 2019 – May 2020

October 2020 – January 2023

Server/Host/Banquet

-Address customer concerns - Clean tables, dining area, and restaurant

-Answer customer questions - Communicate with coworkers

-Use point of sale program - Evaluate customer service

Drakesbad Guest Ranch, Chester, CA June 2020 – October 2020

Guest Services Attendant Lead

-Train other Guest Services - Take care of guests needs during stay

-Email invoices to guests - Answer questions from all guests and hikers

Associations

Phi Beta Lambda, Pittsburg State University Spring 2020 – Fall 2021

Competitor in PBL Kansas State 2020 – Nationals Qualifier

Crosslines, Joplin, MO March 2020 -

Volunteer – box food orders for COVID-19 drive-thru policy

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