**** **** **

Julissa Castelan Houston, TX *****

832-***-****

ad1gvg@r.postjobfree.com

EXPERIENCE SKILLS

Fast Learner

Tacos La Bala #10, 3601 Center St, 77536- Assistant manager

Great communication Skills

2/2023 - Current

Full proficiency in English

● Onboarded and trained 6 employees on restaurant opening and closing

and Spanish, Beginner in

procedures

Italian

● Helped Implement a new POS system and trained upper management and

staff Adaptable

● Introduced Online Ordering and improved online presence and boosted sales

Customer Service Skills

by 10%

Handled scheduling on a weekly basis for up to 10 employees Time Management, Employee

● Accounted for inventory for items like utensils, napkins toiletries and other Management and moral

miscellaneous items

Microsoft Word, Excel,

Powerpoint

Google Workspace

Farmers Insurance/ MIS Agency, 5201 Hwy #6, 77459-

Licensed P&C Insurance Agent

10/2021 - 01/2023

● Took The Property & Casualty Licensing Exam to be an Agent AWARDS

● Met monthly Quota In Sales of $25K (Commission based)

● Serviced and retained Customers, Cross-selling with Customer Service Skill High School Jrotc had

● Serviced Inbound client calls via split alphabet (A-P) challenges throughout the

● 100+ outbound calls daily to potential prospects years and provided many

● Thoroughly explained Insurance Policies, Gathered and input important data awards. Higher Ranks, Drill

into various systems team awards.

● Processed Payment via Credit/debit card or ACH

PROJECTS

Plants & Petals, 3810 Westheimer Rd, 77027— Cashier

01/ 2016 - 03/2021 JROTC —

Worked in the front desk as a cashier, Answering phone Calls, Helping During my time in JROTC we

participated in many festivals,

customers, Did some accounting work, Scheduling, In charge of routing marathons, and precision and

deliveries- Mon-friday managing up to 200 + deliveries/ Saturday’s up to exhibition military drill

80+, Taking detailed orders and executing them, learned to make fresh competitions.

arrangements.

EDUCATION

Bellaire high School, 5100 Maple St, 77401 — Diploma

08/2012 - 05/2016

4 years of education

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