Customer Service Quality Assurance
Resume:
Monica Marquez
Pembroke Pines, FL *****
**************@*****.***
SUMMARY
Knowledgeable Owner with over 15
years of experience bringing
planning and problem-solving
abilities. Focused on maximizing
resource utilization to support
scalable operations and increase
bottom-line profitability. Organized
and systematic with natural
relationship-building and leadership
talents.
SKILLS
• Marketing Tactics
• Customer Service Management
• Department Oversight
• Quality Assurance
• Management Team Building
• Team Leadership
• Originality and Creativity
• Administrative Management
• Business Leadership
• Employee Motivation
• Goal Setting
WEBSITES,
EXPERIENCE
January 2013 - Current
Owner/Operator Pink Printing Concepts Pembroke Pines, FL
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Mitigated business risks by working closely with staff members and assessing performance.
• Interviewed, trained and supervised employees.
• Prepared staff work schedules and assigned team members to specific duties.
• Improved company's quality and productivity by streamlining systems and processes.
• Formed and sustained strategic relationships with clients.
• Determined pricing for products or services based on costs and competition.
• Conferred with customers to understand needs and finalize purchase orders.
• Kept up-to-date on regulatory changes affecting business operations.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Implemented successful business strategies to increase revenue and target new markets.
• Delegated work to staff, setting priorities and goals.
• Set pricing structures according to market analytics and emerging trends.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented campaigns and promotions to help with developing goods and services.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Resolved issues quickly through meticulous research and quick decision-making.
PORTFOLIOS, PROFILES
PinkPrinting.com EDUCATION AND TRAINING
High School Diploma
Valencia College, Orlando, FL
Schedule Interview Resume Received
LANGUAGES
Spanish:
Professional
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