Customer Service Representative
Resume:
Jon Mass
Industrial Management
Marshall, TX ****2
*********@*****.***
Seeking a managerial position enabling me to utilize my diverse skills, knowledge, and experience that simultaneously offers an opportunity for growth and advancement. Willing to relocate to: Houston, TX - Conroe, TX - Baytown, TX Authorized to work in the US for any employer
Work Experience
Driver
Railcrew Xpress (RCX) - Houston, TX
December 2022 to Present
Transport Railroad crews to and from job sites using safety and following department of transportation bylaws
Customer Service Representative 3
Goodwill Industries - The Woodlands, TX
April 2022 to October 2022
• Cashier, customer service representative. Cash handling, sort, stock, merchandise. Medical Office Specialist
Supertech Orthotics & Prosthetics - Spring, TX
January 2020 to August 2021
Office manager
Receive prescriptions, compile medical records, answer phones faxes emails. Patient support and counselor
Warehouse Associate
Frito-Lay - Longview, TX
June 2017 to July 2017
Sorted and fulfilled orders for local grocery stores and small businesses. Courier/Delivery Driver
FedEx - Longview, TX
October 2014 to April 2017
Sorted the days incoming packages and parcels, delivered packages on a dedicated route. CV Low Volt Tech
General Cable - Scottsville, TX
February 2014 to June 2014
Produced cable for various businesses around the country. Ensured that the machine that feeds the cable was functioning at all times.
Warehouse worker
Pepsi Co - Conroe, TX
March 2013 to September 2013
Filled customers' orders by building pallets of beverages and loading orders into delivery trucks using forklifts and motorized pallet jacks. Performed general warehouse cleaning. City Manager/Dispatcher
Greyhound Lines - Houston, TX
March 2005 to March 2012
Promoted a safe, friendly, efficient ground transportation environment to meet customer's needs. Responsible for overall Operation of bus terminal for driver's operations, Gpx department, maintenance service island and all terminal staffing. Knowledge of all DOT rules, FMCSA and dispatched drivers and equipment on delicate routes. Responsible for all grievances 3rd step hearings and safety issues. Human resource and payroll manager. Responsible for all bank deposits custodian of company safe and petty cash.
Terminal Manager
Greyhound Lines - Modesto, CA
August 2002 to August 2004
Promote a safe, friendly, efficient ground transportation environment to meet customer's needs. Interact with terminal employees and customers while using effective management skills. Maintain a team atmosphere with terminal customers to achieve the goals/mission of the company. Education
Bachelor's in industrial management
Wiley College - Marshall, TX
August 2014 to May 2019
Marshall High School - Marshall, TX
August 1988 to May 1991
Skills
• Warehouse Associate
• Shipping Receiving
• Shipping
• Picker Packer
• Packing
• Stockroom
• General Labor
• Materials Handling
• Load & Unload
• RF Scanner
• Delivery Driver Experience
• Medical Office Experience
• Medical Scheduling
• Medical Records
• Order Picker
• Office Management
• Order Picking
• Medical Terminology
• Insurance Verification
• Driving
Additional Information
I am a very motivated individual with excellent communication and concentration skills that I am sure is a major "plus" in this field of work. I am very capable of grasping any concept needed to assure that the job is done in a professional manner.
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