Scott Ropell

*** ****** ******

Jefferson City, MO 65101

303-***-****

E-Mail: ad1grs@r.postjobfree.com

PROFESSIONAL SUMMARY

A+ certified. Over 20 years of hands-on experience in the IT field. Experienced with supporting and monitoring servers using VNC or RDP. Experience with Windows Server 2008 and 2012, SCCM, PowerShell, SQL, Unix, Linux, MS Exchange, Microsoft Active Directory, Veritas, and Office 365. Proficient with Microsoft Word, Excel, and various problem ticketing software.

PROFESSIONAL EXPERIENCE

NOC Specialist – Elite Technical Solutions Group– Jefferson City, MO 6/23 to 10/23.

Provide technical support to users regarding software, hardware, peripherals, and network access.

Handle repairs and exchanges of defective devices.

Perform routine network maintenance.

Add, modify or delete users or machines from AD, Exchange or Microsoft 365.

Working with windows servers, pc’s, Apple desktops and MacBooks.

Systems Programmer – Kyndryl – Columbia, MO 04/22 to 8/22

Working as part of a diverse team to support Kyndryl clients as they use our systems to outthink the competition. Learning the fundamentals of mainframe computing to master skills like; deploying and managing operating systems, implementing monitoring, configuration management, reporting, executing change management, implementing system security, coding JCL, and writing simple REXX programs.

Accountant System Tester/Project Coordinator – Rose International – Jefferson City, MO 11/21 to 4/22

Testing new releases for internal systems, compile test results from other States as well as the State of Missouri system. Utilizing SQL, PowerShell as well as editing technical documents.

System Administrator: Storage – IBM – Columbia, MO 11/20 to 05/21

Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets. Ensure to install as well as configure NetBackup customer software on UNIX or Linux as well as Windows systems.

Unified Systems Operator – IBM – Columbia, MO 2/20 to 11/20

Responsible for monitoring, controlling, and operating complex computer systems, networks, applications and/or distributed systems in cloud, multi-cloud, or traditional environments.

Responsible for analyzing first level problems for all systems (according to service agreements), resolving and routing appropriately. This includes supporting Systems Management Processes specific to client requirements and supporting application management as required.

IS Desktop Contractor – Boone Hospital – Columbia, MO 11/19 to 01/20

Provide technical support to employees regarding software, hardware, peripherals, and network access.

Fix or reports problems to the Network Operations Manager in a timely fashion.

Create/updates system documentation on installation procedures and system configurations.

Information Technology Specialist I – State of Missouri – Jefferson City, MO 04/19 – 10/19

Software packaging and deployment for state employees.

Working with SCCM, PowerShell and SQL.

IS Desktop Contractor – Boone Hospital – Columbia, MO 11/18 to 04/19

Provide technical support to employees regarding software, hardware, peripherals and network access.

Fix or reports problems to the Network Operations Manager in a timely fashion.

Create/updates system documentation on installation procedures and system configurations.

Technical Support Analyst – Bozeman Deaconess – Bozeman, MT 06/18 to 8/18

Managed the help desk line, and fixed or reports problems to the Network Operations Manager in a timely fashion.

Create/updates system documentation on installation procedures and system configurations.

Provided technical support to employees regarding software, hardware, peripherals and network access.

Worked with pc’s and iPads.

IT Manager -- MCM Truck Repair -- Belgrade, MT 10/17 to 2/18

Analyze, test, troubleshoot, and evaluate existing network systems.

Perform network maintenance to ensure networks operate correctly with minimal interruption.

Plan, initiate, and manage information technology (IT) projects.

Provide users with technical support for computer problems.

TPF - Technical Support -- IBM -- Columbia, MO 2/2017 to 9/17

Basic knowledge of mainframe hardware and systems functions.

Basic knowledge of how to read and interpret mainframe system/application program dumps and traces.

Worked with z/OS, JCL, JES2/3, TSO, ISPF, Unix, Linux and REXX.

Trained on Networking, DNS and IP addressing.

Technical Support Specialist – Denver Zoological Foundation – Denver, CO 11/13 to 3/16

Managed the help desk line, and fixes or reports problems to the Network Operations Manager in a timely fashion.

Create/updates system documentation on installation procedures and system configurations.

Provided technical support to employees regarding software, hardware, peripherals and network access.

Configures users accounts in Windows 2008 active directory and Exchange as needed.

Worked with windows servers, pc’s, Apple desktops and MacBooks.

IT Technician – Delaware North Companies – West Yellowstone, MT 2/11 to 3/13

Provided remote and onsite hardware and software support for servers and workstations at hotels, restaurants and retail stores.

Supported POS workstations, scanners, receipt printers and cash drawers.

Pulled and terminated network cables as well as performed minor network troubleshooting.

Performed virus and malware scans and cleanups as necessary.

EDUCATION/CERTIFICATIONS

A+ Certified Service Professional

Associate Degree: Computer Science/Network Administration – Parks College

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