Case Management Customer Service
Resume:
ESSIE L. INGRAM ***********@*****.***
Harrisburg, PA 17104
OBJECTIVE: A hands-on learner, I seek a position that can utilize my skills and multi-tasking abilities to enhance a company's mission.
PROFESSIONAL EXPERIENCE
Maximus, Harrisburg, PA 17112 Case Management CSR/Waiver Services Division 3/11— Present
● Serve as liaison to PA area agencies, including PA Dept of Aging and County Assistance Offices.
● Process waivers for the HCBS program.
● Serve as liaison for the state’s appeals process for various agencies.
● Serve as point of contact to program applicants as enrollment brokers on occasion.
● Assist in the research phase on behalf of applicants to ensure a smooth process.
● Research and support the team in older adult programs, such as Life Program 55+ and CHC.
● Handle out-of-state transfers and prison transfers to obtain public housing.
● Obtain and secure necessary documents for inclusion in clients’ application process.
● Track confidential documents to obtain the PA 162 for approval or denial.
● Provide education and training to agency staff and internal PA-IEB staff as needed,
● Provide education to clients regarding various statewide programs, when necessary.
● Maintain case lists; create/edit to assure accuracy.
● Report outcomes to supervisor on a daily basis.
● Provide support and research to upper management when assigned.
● Collaborate with various teams/departments to ensure clients’ needs are met. PA Turnpike Commission/EZ-Pass, Middletown, PA 2008—3/11
● Retail department: issued transponders to commercial customers.
● Create/update excel spreadsheet to maintain inventory accurately. EDUCATION
Harrisburg High Main Campus, Harrisburg, PA Grad 1989
● Academic
SKILLS/PROFICIENCY
Excellent customer service and exceptional phone skills; accurate typing; and filing abilities. Outlook * Microsoft * Excel * Word * Internet * Harmony system * Adobe * Scanner * Kodak
~References available upon request~
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