Paulette A Bryant

**** **** ******* **. **** Texas 78640

Cell Phone: 512-***-****

Email: ad1gql@r.postjobfree.com

Objective: To obtain, a customer service position with room for growth that allows me to use my wide range of skills and expertise in a stable environment.

Education:

Diploma, Lincoln Academy, Houston Texas

Diploma, Medical Administrative Assistant Program National Institute Of Technology, Austin Texas

Reagan High School, Austin Texas

Administrative Skills: Receptionist and Phone Skills, Appointment Setting, Booking and Basic Accounting, Consultative Telephone Sales, MS Office 2000, Word, Microsoft, Typing 40 wpm, Filing, Emailing, Faxing and Copying, Scanning, Data Entry, 10 Key, Resolving Conflict, Multi tasking, Analyzing Information Proven mathematical ability to calculate basic transactions; written & verbal communication skills; Ability to work in a fast paced, often changing environment; knowledge of how to navigate in a Windows

Time Warner Cable/Charter Spectrum Austin Texas

Retention/ Sales Rep. Customer Service

January 9, 2015 - March 12, 2023

Consultative Sales and provide assistance to the customers . Processing Billing inquiries and credits. Data entry and independently analyze the situation, interpret policy, and use good judgment skills within policies, to determine and execute effective and satisfactory resolutions . Work under general supervision with moderate latitude for the use of initiative and independent judgment

Interactions, Austin Texas

Intent Analyst

July 2, 2014 - November 22, 2015

Effectively listening to calls, Accurately enter information in to data base directing callers to appropriate departments. Typing, 10 key, Observation