Customer Service Data Entry
Resume:
Antoinette E. Matthews
West Bend, WI 53095
*************@*****.***
OBJECTIVE:
To utilize current and past office experience in a clerical capacity while growing and learning to achieve more within the office of which I'm employed.
SUMMARY OF QUALIFICATIONS:
I have over 10 years experience in an office setting and possess knowledge in Microsoft Word, Excel, Access and the Internet. I also possess excellent customer service skills.
EXPERIENCE:
Caregiver
Sept. 2013-Current
Full Time Nanny
West Bend, WI
●Nanny
●Sept. 2013- present
●Ensure all tasks that need to be done for the child/ten are complete to include feeding, diapering, play time, education, outdoor playtime as well as any other duties as given by the parents.
Executive Assistant
Feb. 2008-Aug. 2013
Ayla’s Beanies’ & Crafts, LLC
Green Bay, WI
●Ensure that daily tasks of running the business flow smoothly
●Customer service, product quality and production
●Inventory control
●Answer incoming calls and scheduling appointments.
●Process, pack and ship orders
●Completed other tasks assigned by the supervisor.
Caregiver
May. 2008-Jan. 2011
Deerview Meadows Assisted Living, LLC.
Hartford, WI.
Data Entry/Customer Service/Assistant Dispatcher
May 2007-Jan. 2008
Washington County Shared-Ride Taxi Service
West Bend, WI.
●Answered incoming calls, took orders to schedule rides for the day of, and future dates.
●Assist dispatcher with dispatching duties to include: customer service, routing drivers, preparing driver routes and cash bags
●Misc. duties as assigned.
Clothing Inspector/Customer Service
June 2004-April 2006
St. Vincent De Paul Store
Slinger, WI
●Inspection of men’s and children’s clothing for defects
●Price and hang current clothing that go out to the sales floor
●Sort and box out of season clothing
● Answer customer questions ( direct customer to desired area within the store)
●Assisted Cashiers with product pricing
Personal Assistant/Customer Service
Oct. 2002-Feb. 2003
Our Happy Home Discovery Center
Milwaukee, WI.
●Data entry with regard to our food service, attendance policies, outgoing invoices to parents and update of children’s immunization records.
●Scheduled appointments for the owner of the daycare
●Follow-up phone calls to parents and vendors as needed.
●Completed errands and performed banking functions.
Title Specialist Assistant
Dec. 2001-July 2002
First American Title Inc. for Bank One (Title Temps, Inc.)
Brookfield, WI.
●Input new OREO orders, activated orders using the Fortracs Software system, completed confirmations, fax, file and email pertinent information.
●In my continual duties I pulled reports from email regarding properties currently being worked by title specialists.
●Assisted title specialists with curative issues or problems encountered on orders throughout the 50 states, performed follow-up on files not received via email or fax.
Customer Service Representative
March 2000-April 2001
Airgas Safety, Inc.
Germantown,WI.
●Input new order
●Researched quantity and pricing
●Processed returns
●Assembled literature packages to meet customer specifications, formed financial quotes as well as maintained a customer database
●Attended weekly training seminar
●Maintained customer contact via telephone and email.
Receptionist/Final Policy Assistant/Escrow Assistant
August 1998-Jan. 2000
Title West, Inc.
Pewaukee, WI.
●Answered and directed incoming calls
●Greeted clients and customers
●Issued compliance letters
●Ordered funds for Escrow accounts
●Effectively assisted builders and customers on new construction front while completing such duties as typing letter reports, proofread legal descriptions, mailed title policies and final title policies.
EDUCATION
Concordia University – Mequon, WI.
Major: Criminal Justice Minor: Health Care Administration
REFERENCES:
Jean Weidman, Purchasing Assistant, Former Co-Worker
2222 North view Road
Waukesha, WI 53188
(Cell) 262-***-****
Kitty Kielisch, Home Health Care, Former Co-Worker
1272 Dublin Rd.
Hartford, WI 53027
(Cell) 262-***-****
Dianne Shelhamer, Former Co-Worker
12001 Dr. MLK Jr. St. N. Apt. 2610
St. Petersburg, FL
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